Nivalda Robertson
Hornchurch,Havering
Summary
Dedicated administrative professional with extensive expertise in office equipment handling, registration processes, and front desk management. Demonstrates exceptional interpersonal proficiency and customer service orientation, ensuring efficient resolution of queries and maintenance of confidentiality. Proficient in Microsoft Office Suite, spreadsheet creation, and digital filing systems, with a strong understanding of GDPR compliance. Adept at prioritising tasks and managing records with meticulous attention to detail. Committed to enhancing organisational efficiency through effective communication and resourceful problem-solving.
Overview
15
15
years of professional experience
Work History
Registration Assistant/Invigilator
Grays and Associates
London, City of London
09.2016 - Current
- Assisted in registration processes by verifying identification and ensuring accurate data entry.
- Monitored examination environment to uphold integrity and prevent any form of malpractice.
- Provided support to candidates by answering queries and offering guidance during registration.
- Organised materials and resources necessary for smooth execution of examinations.
- Coordinated with team members to ensure a thorough understanding of examination protocols.
- Maintained confidentiality of candidate information throughout registration and examination processes.
- Reported any irregularities or issues encountered during examinations to supervisory staff.
- Updated electronic health records regularly; maintained data accuracy.
- Collaborated with administrative staff, enhanced interdepartmental communication.
- Handled incoming calls professionally; provided accurate information to callers.
- Facilitated smooth functioning of front desk operations during busy periods.
- Coordinated with other departments; facilitated smoother operations.
- Managed scheduling system to improve appointment handling.
- Participated in training new employees, ensured uniformity in work processes.
Customer service administrator
Various temporary positions
London, London
04.2014 - 04.2016
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Improved customer satisfaction by promptly responding to enquiries.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
- Responded to customer requests with friendly, knowledgeable service and support.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled in-person, email and mailed correspondence.
- Recorded information about inquiries and complaints within internal database.
- Followed scripts when answering common customer questions.
- Listened actively to offer accurate information and best solution to their needs.
- Obtained feedback from customers to improve service experience.
- Applied conflict management to stressed and concerned customers.
- Offered current, accurate advice on optional solutions for concerns.
- Prepared necessary forms to complete transactions.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Implemented customer follow up to uphold service standards.
- Advised customers on availability, pricing and location of products.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Completed documentation and logs each day, generating detailed weekly reports.
Cover Supervisor
Various temporary positions
London, City of London
01.2012 - 12.2014
- Supervised student behaviour during lessons, ensuring a positive learning environment.
- Assisted teachers in managing classroom activities and supporting student engagement.
- Coordinated communication between staff and students, facilitating effective information flow.
- Implemented behaviour management strategies, promoting a respectful classroom atmosphere.
- Monitored student attendance and punctuality, addressing issues with appropriate interventions.
- Supported curriculum delivery by preparing resources and assisting with lesson implementation.
- Maintained records of student progress and behaviour, contributing to performance evaluations.
- Collaborated with educational staff to develop strategies for supporting diverse learning needs.
Office services assistant
Cofely Workplace Limited, London
London, City of London
08.2010 - 02.2012
- Managed daily office operations to ensure a smooth workflow and efficient service delivery.
- Coordinated the scheduling and distribution of office supplies to support various departments effectively.
- Assisted in maintaining accurate records and documentation to facilitate easy retrieval and compliance.
- Implemented filing systems to improve organisation and accessibility of important documents and materials.
- Supported administrative tasks by preparing meeting agendas and taking minutes for team discussions.
- Communicated with external vendors to arrange for maintenance and service requests promptly.
- Trained new staff on office procedures and tools to enhance team productivity and integration.
- Resolved minor technical issues with office equipment to minimise disruptions and maintain operational efficiency.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Education
BSc European Studies - BSc European Studies
Modern University of Lisbon
Diploma of Higher Education - Humanities with English and French
Escola Secundario Dr Jaime Moniz
Diploma in Translation - English into Portuguese translation
Chartered Institute of Linguists
NVQ Level 3 - Teaching
Level 3 Award in Preparing to teach in the Lifelong Learning
NVQ Level 3 - Administration and customer service
Pitman Training Customer Service and Business Administration
Skills
- Office equipment handling
- Registration process knowledge
- reliable and trustworthy
- Prioritisation competence
- Interpersonal proficiency
- Reception duties handling
- Web-Based software familiarity
- Spreadsheet creation
- Detail-Oriented working
- Front desk handling
- Organisational techniques
- Microsoft office suite proficiency
- Self-Motivated approach
- Knowledge of registration processes
- Understanding of GDPR
- Records management
- Basic accounting
- Digital filing systems
- Document verification
- Administrative support
- Customer query resolution
- Documentation review
- Customer service-oriented
- Confidentiality maintenance
- Record-keeping
- Presentation preparation
- Professional discretion
- Time efficiency
- Microsoft office suite mastery
- Cloud storage navigation
- Filing systems knowledge
- Networking aptitude
- Communication proficiency
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Interpersonal communication
- Attention to Detail
- Data Entry
- Resourcefulness
Affiliations
- Photography, gardening, cooking, shopping, nature, history, culture, travel, reading, socializing
Accomplishments
PTLLS award
Languages
Portuguese
Native
References
References available upon request.
Personal Information
Education
Merit,Honours
Timeline
Registration Assistant/Invigilator
Grays and Associates
09.2016 - Current
Customer service administrator
Various temporary positions
04.2014 - 04.2016
Cover Supervisor
Various temporary positions
01.2012 - 12.2014
Office services assistant
Cofely Workplace Limited, London
08.2010 - 02.2012
BSc European Studies - BSc European Studies
Modern University of Lisbon
Diploma of Higher Education - Humanities with English and French
Escola Secundario Dr Jaime Moniz
Diploma in Translation - English into Portuguese translation
Chartered Institute of Linguists
NVQ Level 3 - Teaching
Level 3 Award in Preparing to teach in the Lifelong Learning
NVQ Level 3 - Administration and customer service
Pitman Training Customer Service and Business Administration
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