Nitya Govil

• Managed all front desk enquiries to ensure efficient customer service.
• Handled appointment scheduling to optimise daily operations.
• Assisted with administrative tasks, enhancing office functionality.
• Served as initial point of contact for guests, offering warm greetings and support.

Assisted customers with inquiries and complaints across multiple channels.
Provided tailored recommendations to enhance customer satisfaction and increase sales.
Collaborated with marketing team to integrate customer feedback into product displays and promotions.
Trained interns on effective communication techniques and customer engagement strategies.

Managed five social media accounts, resulting in 30% growth in follower engagement within three months.
Developed and executed LinkedIn lead generation strategies, increasing qualified leads by 25% with a 20% conversion rate.
Led four brand-launch marketing campaigns, boosting brand awareness by 40% and engagement metrics by 25%.
Enhanced professional networking on LinkedIn, contributing to 20% improvement in client acquisition and retention rates.