NITISH ACHARYA
Swindon,Wiltshire
Summary
Application Support Lead with strong expertise in C# programming, SQL, API development, and automation scripting using Python to enhance system reliability and streamline incident management. Experienced in leveraging ITIL processes to optimise support operations and ensure SLA/OLA compliance. Focused on driving operational excellence and innovation to improve service availability and user satisfaction.
Overview
15
15
years of professional experience
Work history
Application/Service Support Manager
Tata Consultancy Services
Swindon, UK
2019.04 - 2026.06
- Delivering L2/L3 support for .NET applications, ensuring stability and performance.
- Following ITIL best practices for incident, problem, change management and service requests.
- Acting as SME for key applications, resolving complex issues.
- Monitoring and diagnosing complex .NET application issues, enhancing system reliability and reducing downtime for critical business operations.
- Served as Business Analyst for a new .NET application, defining processes and supporting development.
- Built support model aligned with company directives and ITSR standards.
- Leading support teams, managing workloads and prioritizing incidents.
- Presenting weekly/monthly client reports, tracking SLAs and metrics.
- Ensuring SLA/OLA compliance and improved system reliability.
Senior Software Developer
Accenture
Gurgaon
2018.02 - 2019.04
- Gathered and analyzed client requirements to design technical solutions.
- Developed web applications using .NET Core, ASP.NET MVC, and C#.
- Built and maintained RESTful APIs for system integrations.
- Designed and optimized databases using SQL Server and Entity Framework Core.
- Delivered full SDLC solutions with focus on performance and scalability.
- Followed Agile/Scrum practices for development and delivery.
- Collaborated with cross-functional teams to deliver high-quality, user-friendly web apps.
Associate
Cognizant Technology Solutions
Gurgaon
2011.12 - 2018.02
- Gathered client requirements and translated them into technical solutions.
- Built multiple web applications using ASP.NET MVC and AngularJS.
- Converted web application into mobile apps using Apache Cordova.
- Developed RESTful APIs for seamless front-end/back-end integration.
- Performed unit testing and debugging to ensure quality.
- Used Git and Azure DevOps for version control and deployment.
- Participated in Agile/Scrum processes for efficient delivery.
Education
Secondary School Certificate -
Delhi Model Public School
Patna, India 4 2003 - 3 2004
Higher Secondary Certificate - undefined
Holy Mission Senior Secondary School
Samastipur, India 5 2005 - 5 2006
Bachelor of Engineering - undefined
Annamalai University
Chidambaram, India 9 2007 - 5 2011
Skills
- C# programming
- API development
- Database management
- Debugging techniques
- Automation scripting
- ITIL Processes
- Incident, Problem, Change Management
- Service Management
- ServiceNow
Timeline
Application/Service Support Manager
Tata Consultancy Services
2019.04 - 2026.06
Senior Software Developer
Accenture
2018.02 - 2019.04
Associate
Cognizant Technology Solutions
2011.12 - 2018.02
Secondary School Certificate -
Delhi Model Public School
4 2003 - 3 2004
Higher Secondary Certificate - undefined
Holy Mission Senior Secondary School
5 2005 - 5 2006
Bachelor of Engineering - undefined
Annamalai University
9 2007 - 5 2011