Nitika Gaba
Southall,Ealing
Summary
Experienced in the hospitality and cleaning industry, with a strong background in waitress duties and deep-cleaning expertise. Demonstrates exceptional time management mastery and adaptability under pressure. Skilled in restroom maintenance, hoovering, and knowledgeable about food allergies. Committed to maintaining high standards of cleanliness and customer service.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
4
4
years of professional experience
Work history
Cleaner
Elthorne Park High School
West Ealing, Ealing
03.2025 - Current
- Promoted good maintenance habits amongst team members through regular training sessions.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Cleaned and dried windows, mirrors and glass surfaces.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
Waitress
Madhu’s Harvey Nicholas
London, England
10.2024 - 01.2025
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Enhanced guest satisfaction through attentive and prompt service.
International Tele Caller
Middleware & Identity Management
Chandigarh
09.2023 - 04.2024
- Maintained accurate records to enhance data integrity.
- Improved customer satisfaction by providing polite, efficient service.
- Utilised effective communication skills for better client interaction.
- Trained new staff members in call handling procedures, promoting consistency across team.
- Handled sensitive customer information with discretion, enhancing trust and loyalty.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Floor Walker
Monte Carlo New Delhi
Delhi, Oldham
03.2021 - 10.2021
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
Education
Master of Science - Management
London South Bank University
London 10.2025 -
Skills
- Cleaning Experience
- Time management mastery
- Restroom maintenance
- Deep-Cleaning expertise
- Adaptable under pressure
- Hoovering
- Waitress
- Food allergies knowledge
References
References available upon request.
Timeline
Master of Science - Management
London South Bank University
10.2025 -
Cleaner
Elthorne Park High School
03.2025 - Current
Waitress
Madhu’s Harvey Nicholas
10.2024 - 01.2025
International Tele Caller
Middleware & Identity Management
09.2023 - 04.2024
Floor Walker
Monte Carlo New Delhi
03.2021 - 10.2021
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