Nithyapriya Elangovan

• Identified issues, analysed information and provided solutions to problems.
• Prepared a range of written communications, documents and reports.
• Engaged with customers to better understand needs and deliver excellent service.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Managed customer complaints by providing calm, clear communication and effective problem-solving.
• Managed customer concerns by providing detailed solutions. and escalated major issues to supervisor.
• Actively listened to customers to fully understand requests and address concerns.
• Collaborated with team members to meet project milestones and contribute to overall success.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Trained and mentored employees to maximise team performance.
• Met schedule using excellent planning and coordination skills.
• Achieved service time and quality targets.
• Volunteered for additional duties to support team objectives and improve overall performance. to aid team success.
• Built and maintained courteous and effective working relationships.
• Developed team communications and information for meetings.
• Developed excellent working knowledge of industry trends and improvements in processes.

Identified issues and analysed information to propose effective solutions.

• Prepared detailed reports on client service activities, presenting findings to management.
• Developed tool to streamline remediation processes for Nokia client
• Developed tailored solutions for clients, boosting loyalty and fostering long-term relationships.
• Collaborated with customers to identify needs, enhancing service delivery.
• Developed strong relationships with clients through regular communication, enhancing customer loyalty.
• Informed clients about product and service offerings to increase their understanding
• Processed orders efficiently, ensuring accuracy in billing and shipment to meet client expectations.
• Assisted in the creation of service proposals, contributing to increased business opportunities.
• Negotiated resolutions in client disputes, safeguarding company interests while ensuring customer contentment.
• Handled negative client correspondence to secure a favourable outcome
• Organised client meetings, prepared presentations, and followed up on action items to support business objectives.
• Participated in team meetings to discuss performance metrics and strategise on achieving service targets.
• Delivered comprehensive training sessions on product knowledge and customer handling skills, elevating team expertise.
• Facilitated training for new hires on bilingual communication and customer handling
• Developed excellent working knowledge of industry trends and improvements in processes.

• Maximised customer satisfaction by resolving service issues promptly.
• Resolved complex customer complaints by devising effective solutions, significantly reducing escalation rates.
• Used active listening and probing questioning techniques to understand client needs and recommend insurance options.
• Facilitated smooth onboarding processes for new customers, offering personalised guidance and support throughout their initial experience.
• Processed and issued product orders and service upgrades for customers.
• Coordinated with logistics teams to optimise delivery schedules, reducing wait times and improving customer satisfaction scores.
• Reviewed and updated service protocols regularly, ensuring compliance with regulatory standards and industry guidelines.
• Conducted in-depth product demonstrations, highlighting features and benefits to potential clients, increasing conversion rates.