Nithya Gopalkrishnan Iyer
London, United Kingdom
Summary
Highly-skilled CRM Project Manager with 17 years of IT experience. Based out of London, UK(9.3 years). Holds 9x Salesforce Certifications and ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Contributed and launched new Digital Transformation Product (using SaaS ) and well versed with Agile/Waterfall methodology.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technology Consulting Manager
Accenture UK
London
02.2022 - Current
- Experience in leading multiple CRM and Cloud based projects (which includes UtilitiesCRM/Salesforce (Sales, Service, Experience cloud, CRM Analytics, CPQ etc) /Siebel/IBM EMM).
- Facilitated as a Scrum Master by sprint planning, prioritisation, and sprint ceremonies.
- Strong stakeholder management skills and managed stakeholders from multiple geographies for early adoption testing and product launch.
- Managed planning, budgeting and estimation of project.
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Negotiated with stakeholders to ensure product features are delivered on time and on budget.
- Successful delivery of highly complex integration projects with high success rates and customer satisfaction.
Senior Consultant
Cognizant World Wide Limited
Manchester, UK
02.2014 - 02.2022
- Led in-person client presentations to prospective clients, including information discovery sessions, product demonstrations, and proposals, resulting in a 15% increase in customer acquisition.
- Scrum master for project managing sprint delivery
Updated user stories in Agile tools like JIRA/ VSTS/ ADO (Azure DevOps) - Conducting Show and Tell with business stakeholders.
- Led and motivated talented project teams, consistently achieving against KPIs.
- Supported UAT and early adoption testing.
- Monitored project progress and created weekly status reports for senior management.
- Implemented change management processes to keep project up-to-date and smooth resistance to new concepts.
- Constructed retention and growth strategies, and delivered on strategies to build a strong business pipeline.
Business Analyst
Capgemini
Mumbai, India
12.2010 - 02.2014
- Creating User Stories in Rally and implementing Agile methodology.
- Responsible for assessing current processes, capturing future level scope, and devising Implementation Roadmap Strategy.
- Carrying out core Business Analyst responsibilities and leading to the successful delivery of multiple high-profile customer solution projects.
Associate Business Analyst
Sensiple Software Solutions
Chennai, India
06.2008 - 12.2010
- Supported the team in delivery of complex projects across multiple domains ( healthcare, trade finance and e-commerce)
- Conducting demo on existing system and to-be system after implementing requirements.
- Designed and developed robust testing solutions to meet client functionality, scalability and performance requirements.
Junior Business Analyst
Johnson & Johnson Limited
Mumbai, India
06.2007 - 07.2008
- Facilitated workshops, engaged multiple business stakeholders at various levels, and liaised with the technical team.
- Wrote and presented compelling proposals that resulted in new business opportunities.
Education
Master of Science - Computer Application
Bharathiar University
Coimbatore, India04-2003
Bachelor of Science - Physics & Electronics
Mumbai University
Mumbai, India03-2003
Skills
- Project Management
- Business Analysis
- Data Analytics
- Business Development
- Stakeholder Management
- Agile Best Practices
Certification
- Certified Salesforce AI Associate
- Certified Salesforce Sales Cloud Consultant
- Certified Salesforce FieldService Consultant
- Certified Salesforce OmniStudio Consultant
- Certified Salesforce Tableau CRM
- Certified Salesforce Admin.
- Certified Salesforce Service Cloud Consultant
- Certified Salesforce Associate.
- Certified Salesforce Financial Service Cloud
- Certified Scrum Product Owner
Timeline
Technology Consulting Manager
Accenture UK
02.2022 - Current
Senior Consultant
Cognizant World Wide Limited
02.2014 - 02.2022
Business Analyst
Capgemini
12.2010 - 02.2014
Associate Business Analyst
Sensiple Software Solutions
06.2008 - 12.2010
Junior Business Analyst
Johnson & Johnson Limited
06.2007 - 07.2008
Master of Science - Computer Application
Bharathiar University
Bachelor of Science - Physics & Electronics
Mumbai University
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