Summary
Overview
Work history
Education
Skills
Accomplishments
Hobbies and Interests
Languages
References
Timeline
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Nithin Raju

Birmingham

Summary

Motivated and results-driven retail leader with strong experience in team management, sales growth, loss prevention, and store operations. Proven ability to drive customer satisfaction, optimize staffing, and lead high-performing teams. Passionate about developing talent, maintaining brand standards, and contributing to an inclusive, high-energy retail environment.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

STORE TEAM LEADER

The TJX Companies Inc. Birmingham
Birmingham
06.2024 - 08.2025
  • Led team of 68 associates to deliver outstanding results through Inclusion & Diversity initiatives.
  • Collaborated with management to drive revenue growth of 6.25%, increasing sales from £8 million to £8.5 million.
  • Partnered with associates and loss prevention team to reduce annual losses by £50,000 through operational improvements.
  • Elevated sales performance by executing impactful visual merchandising, store presentation, and product selection techniques.
  • Streamlined payroll management and sales forecasting to enhance associate availability and achieve daily targets.
  • Managed and facilitated delivery in processing room, ensuring efficient processing and stock availability on shopfloor for customer purchases.
  • Handling and managing omnichannel click-and-collect orders daily, resolving customer queries regarding orders and ensuring seamless operation of omnichannel service every day.
  • Delivered tailored solutions to resolve customer conflicts and enhance overall satisfaction. Fostered a culture of excellent customer service to meet diverse client needs.
  • Ensured compliance with Health and Safety, data protection, and audit protocols across store operations.
  • Championed Red Nose Day campaign, exceeding fundraising target by raising £2,000.

LOSS PREVENTION OFFICER

The TJX Companies Inc. Birmingham
Birmingham
10.2023 - 05.2024
  • Effectively deterred theft and created a safe environment, preventing approximately £2,000 worth of stock loss within 4 months as a Loss Prevention Officer, while working closely with managers and team leads to ensure smooth daily store operations.
  • Demonstrated a proactive approach to identifying and mitigating potential security risks, shrinkage, and maintaining strong situational awareness to uphold a secure retail environment.
  • Developing skills to effectively guide and motivate a team of associates, maintain operational efficiency, enforce policies, and achieve sales targets as part of the team lead training program.

INTERNATIONAL GROWTH STRATEGY INTERN

Ostrich Mobility Instruments Pvt. Ltd.
05.2023 - 08.2023
  • Assist in developing and implementing the international growth strategy for the company in the Rehabilitation Equipment market.
  • Conduct market research and analysis to identify new opportunities, potential customers, competitors, and gaps in different regions.
  • Supporting the team with data-driven insights and recommendations for improving the business performance and growth in international markets.

UNIVERSITIES BUSINESS CHALLENGE (UBC SIMULATION)

UBC Worldwide
02.2023 - 03.2023
  • Managing a virtual company in a simulated environment for a three-year period.
  • Being a team player while also contributing to leadership.
  • Managed decision-making and provided data-driven insights and forecasts based on available datasets.

Education

MSc - International Business

Aston Business School
Birmingham
09.2022 - 10.2023

B Tech - Mechanical Engineering

APJ Abdul Kalam Technological University
Kerala
07.2015 - 09.2019

Skills

  • Retail and inventory management
  • Visual merchandising
  • Revenue growth strategies
  • Loss prevention techniques
  • Team leadership and management
  • Payroll and scheduling
  • Conflict resolution
  • Training and development
  • Critical thinking skills
  • Time management practices


Accomplishments

  • Secured an overall band score of 8.0 with CEFR C1 Advanced Level English language proficiency in IELTS exam 2022.
  • Winner of Young Innovators Program 2019-22 (YIP) [2019]
  • Runners-up of Kerala Social Impact Challenge 2019 [2019]
  • University level Badminton player

Hobbies and Interests

Tech Savvy, Watching Movies, Listening to Music

Languages

English
Fluent
Malayalam
Native

References

References available upon request.

Timeline

STORE TEAM LEADER

The TJX Companies Inc. Birmingham
06.2024 - 08.2025

LOSS PREVENTION OFFICER

The TJX Companies Inc. Birmingham
10.2023 - 05.2024

INTERNATIONAL GROWTH STRATEGY INTERN

Ostrich Mobility Instruments Pvt. Ltd.
05.2023 - 08.2023

UNIVERSITIES BUSINESS CHALLENGE (UBC SIMULATION)

UBC Worldwide
02.2023 - 03.2023

MSc - International Business

Aston Business School
09.2022 - 10.2023

B Tech - Mechanical Engineering

APJ Abdul Kalam Technological University
07.2015 - 09.2019

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Nithin Raju