Nithin Hiran
Dubai,UAE
Summary
- Experienced shipping industry professional with 15+ years of experience, specializing in efficient problem-solving and project management.
- Consistently achieving objectives through strategic planning and execution.
- Excels in both autonomous roles and team-based environments, fostering productivity and cohesion.
Overview
16
16
years of professional experience
Work history
ONE CARE SERVICE
OCEAN NETWORK EXPRESS LLC
Dubai, UNITED ARAB EMIRATES
10.2021 - 11.2025
- Streamlined documentation and customer service queries to optimise operational efficiency.
- Conducted preliminary studies for new e-commerce and systems enhancement projects.
- Executed thorough investigations into cargo claims, ensuring proper resolution.
- Monitored long-staying export and import shipments to prevent delivery delays.
- Processed cross trade and switch bills of lading with accuracy and efficiency.
- Managed rate disputes as initial contact point for customers.
- Facilitated meetings with back office teams to align project objectives.
- Diligently pursued outstanding payments from customers for timely resolution.
Supervisor of Road Construction
CMA-CGM AND ANL LLC
Dubai
06.2019 - 08.2021
- Vessel Handling & Customer service.
- Coordinating with shippers for preparation of Final Load List.
- Circulating Final Load List to Vessel Planner and Head Office.
- Managing vessel allocation and over-allocation situation by coordinating with concern Trade.
- Cross checking customer load-list with system load-list / port list
- Following up with customers and ensuring that shipping instructions received for all load listed containers.
- Obtaining dangerous goods declaration form from customers and cross checking with system records.
- Verifying dimensions for out of gauge containers by referring lashing certificates.
- Ensuring the validity of rate quotation submitted by customers.
- Updating the Storage / Demurrage / Detention / Shutout and other charges (if any) applicable for the shipped units.
- Obtaining the rate from HO / trade managers for Change of destination.
- Updating the transshipment port regarding priority loading request for urgent shipments.
- Reporting:
- Preparing Booking Forecast Report to commercial team on daily basis.
- Preparing exact TEUS / Tonnage report Vessel / service wise upon vessel sailed and reporting to the Trade / Sales / Commercial & HO.
- Preparing average costing per TEU per destination wise and reporting to the commercial team & HO.
CMA-CGM SYSTEMS
Dubai, UAE
04.2013 - 05.2019
- Offer consultancy services to nearly 50,000 people on shipping 24/7.
- Working within tight time limits and coming up with innovative solutions for problem statements.
- Performing accounts/access management activities for end users.
- Educating people using WEBEX sessions on latest developments in the sector.
- Controlling shifts of employees, being shift manager and allocating optimum personnel to perform specific tasks.
- Preparation of reports on weekly & monthly basis.
- Conducting training for the agency users, subsidiaries and contractors of CMA CGM.
- (Acquired by Infosys Ltd on 1st January 2018)
OMEGA SHIPPING AGENCIES PVT LTD
Kochi, India
11.2009 - 03.2013
- Sales coordination.
- Customer Service
- Preparing Bill of lading ,invoices and other documents for shipments.
- Preparing import general manifest.
- Maintaining a healthy relationship with clients.
- Constructively negotiated and finalized of business deals with clients.
- Data manifestation to overseas counterparts.
- Agents for WAN HAI Lines
- Company Profile: Omega Shipping Agencies Private Limited became the exclusive agents of Wan Hai Lines, Taiwan in 1996. Based in Mumbai,India, Omega Shipping has expanded across India with over 18 offices, with a presence in all the major ports for Wan Hai Lines business and important Inland Container Depots. The efforts of Omega Shipping has enabled them to constantly expand and grow their business in the region. Omega Shipping Agencies was appointed as the Operating & Managing Agents of Blue Water Lines (BWL), a Singapore based Non Vessel Owning Container Carrier (NVOCC).
Education
Bachelors of Arts - Economics
Mahatma Gandhi University
IndiaSkills
- MS Office (Word, Excel, PowerPoint), Outlook
- Quality Assurance
- Communication skills
Languages
English & Hindi
Core Expertise
- Team Leadership: Knowing and working with team amiably and persistently.
- Customer Relations: Providing support via presentations, trainings, service support, thus maintaining long-term relation with clients.
Professional Strengths
- Customer Service
- Quality Management
- Detail Oriented
Timeline
ONE CARE SERVICE
OCEAN NETWORK EXPRESS LLC
10.2021 - 11.2025
Supervisor of Road Construction
CMA-CGM AND ANL LLC
06.2019 - 08.2021
CMA-CGM SYSTEMS
04.2013 - 05.2019
OMEGA SHIPPING AGENCIES PVT LTD
11.2009 - 03.2013
Bachelors of Arts - Economics
Mahatma Gandhi University