Nissi Made
London
Summary
Proactive and results-oriented supply chain graduate with hands-on experience in logistics, operations, and customer service across diverse industries. Proven track record in streamlining processes, enhancing operational efficiency, and improving customer satisfaction, with a focus on sustainable practices. Eager to leverage these skills in supporting NHS Supply Chain’s mission to deliver value and efficiency, ultimately contributing to the healthcare sector’s shift towards net-zero.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cargo and Container Operations Team {Internship}
Navdeep Shipping Pvt Ltd.
03.2024 - 10.2024
- Led a team of 23 in a 4-acre cargo yard, improving handling efficiency by 15%, aligned with NHS Supply Chain’s focus on streamlined operations.
- Achieved a 25% improvement in service delivery times by enhancing coordination and monitoring procedures, directly supporting the goal of timely supply to healthcare facilities.
- Reduced operational costs by 12% through effective resource management, contributing to NHS’s aim for value-driven supply chain practices.
- Enhanced customer satisfaction scores by 22% by maintaining reliable service and prompt responses to inquiries, mirroring NHS Supply Chain’s customer-centric values.
Part Time Hospitality Member
The NEC Group
04.2023 - 01.2024
- Onboarded and served 200+ customers per shift during peak times, ensuring high levels of customer satisfaction and service excellence.
- Organized and managed logistical aspects of events, reducing setup time by 15%, which demonstrates an adaptable approach to efficient operations.
- Assisted in training 10+ new staff on technical systems, reflecting NHS Supply Chain’s commitment to continuous improvement and team collaboration.
Logistics & Administrative Executive
Flax Apparels Pvt Ltd
01.2022 - 01.2023
- Prepared and verified shipping documents, reducing processing time by 20% and minimizing errors—skills that contribute to accurate and timely NHS procurement processes.
- Acted as the primary client contact, reducing complaint resolution time by 20% and increasing client satisfaction by 25%, echoing NHS Supply Chain’s value on effective stakeholder engagement.
- Optimized staff schedules and workflows, reducing overtime costs by 15%, which aligns with NHS’s efficiency and cost management goals.
Education
Master of Science - Supply Chain Management And Logistics [2:2]
Birmingham City University
Birmingham, United Kingdom01.2024
Bachelor of Commerce - Business Administration And Management
Tolani Institute Of Commerce
Gujarat, India04.2022
Skills
- Supply Chain & Logistics Management
- Customer Service & Communication
- Operational Efficiency & Cost Reduction
- Analytical Problem-Solving & Data-Driven Approach
- Stakeholder Collaboration & Client Relations
- Inventory Optimization & Process Improvement
- Team Leadership & Cross-Functional Collaboration
Certification
- Supply Chain and Logistics (CILT) UK
- Certified Supply Chain Professional (CSCP)
Additional Information
Title: Commercial and Procurement
Languages: English (Expert) Hindi (Expert)
Locations
London, The UK
Affiliations
- Certified Supply Chain Professional (CSCP)
- Supply Chain and Logistics (CILT) UK
Timeline
Cargo and Container Operations Team {Internship}
Navdeep Shipping Pvt Ltd.
03.2024 - 10.2024
Part Time Hospitality Member
The NEC Group
04.2023 - 01.2024
Logistics & Administrative Executive
Flax Apparels Pvt Ltd
01.2022 - 01.2023
Master of Science - Supply Chain Management And Logistics [2:2]
Birmingham City University
Bachelor of Commerce - Business Administration And Management
Tolani Institute Of Commerce
Similar Profiles
Rekha SusanRekha Susan
Accountant at Praise Shipping Pvt Ltd (Family Shipping Business)Accountant at Praise Shipping Pvt Ltd (Family Shipping Business)
Dayan Mithila ThiruchelvamDayan Mithila Thiruchelvam
General Manager at Cargoserv Shipping Limited & Ceycord Shipping (Pvt) LtdGeneral Manager at Cargoserv Shipping Limited & Ceycord Shipping (Pvt) Ltd
Dr. Kshitij PatelDr. Kshitij Patel
Associate Dental Surgeon at Navdeep Dental Care & Implant CentreAssociate Dental Surgeon at Navdeep Dental Care & Implant Centre