Summary
Overview
Work History
Education
Skills
Timeline
Generic

NISMA PATEL

Restaurant Manager
London

Summary

Well-trained Assistant Restaurant Manager promoting [Number] years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Sharp Assistant Restaurant Manager focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills.

Overview

11
11
years of professional experience

Work History

Crew member

McDonalds
Surat
12.2015 - 07.2016
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Used proper techniques to prepare food and ingredients.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Operated register to process payments and collect cash payment for order totals.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Handled lines and cables to tie and untie barges and boats.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.
  • Conducted various administrative duties and errands.

Beanie

MacDonalds India
Surat
07.2016 - 12.2017
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Prepared variety of different written communications, reports and documents.
  • Maintained excellent attendance record, consistently arriving to work on time.

Barista

Macdonalda India
12.2017 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Performed QA assessment of final product prior to delivery.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prepared eye-catching, creative latte art to please customers.
  • Controlled line and crowd with quick, efficient service.
  • Promoted additional items with beverages, increasing store sales.

Floor Manager

MacDonalds
Surat
03.2019 - 03.2022
  • Created employee schedules to align coverage with forecasted demands.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Encouraged and motivated team of [Number] retail professionals to deliver superior service in every customer interaction.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Implemented challenging personnel and department goals to drive performance.
  • Supervised department recoveries to maintain organized and professional displays for customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed and generated daily, weekly and monthly service and sales reports with [Software] and [Software].
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Managed full team schedule to maintain adequate coverage.
  • Scheduled employees based on labor balancing requirements and forecasted customer levels.

Assistant Restaurant Manager

MacDonalds
Surat
03.2022 - 09.2022
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Purchased food and cultivated strong vendor relationships.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Increased kitchen efficiency [Number]% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Developed unique events and special promotions to drive sales.
  • Motivated staff to perform at peak efficiency and quality.

Education

S.S.C -

H.S.C. GSEB - undefined

Skills

    Coffee machinery

undefined

Timeline

Assistant Restaurant Manager

MacDonalds
03.2022 - 09.2022

Floor Manager

MacDonalds
03.2019 - 03.2022

Barista

Macdonalda India
12.2017 - Current

Beanie

MacDonalds India
07.2016 - 12.2017

Crew member

McDonalds
12.2015 - 07.2016

S.S.C -

H.S.C. GSEB - undefined

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