Learning & Development professional with expertise in project management and stakeholder engagement. Skilled in streamlining global training programs through data-driven insights and automation, driving organisational efficiency and growth.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Training and Support Associate
Human Rights Watch
London, United Kingdom
2024.09 - 2025.09
Conducted training needs assessment to redesign onboarding training using Articulate 360, improving course relevance and learner outcomes by 20%
Optimised LMS processes, boosting course completion rates by 30% and strengthening compliance tracking
Delivered Salesforce training to 40+ staff, enhancing application usage confidence and earning positive feedback for clarity
Created learning resources like Quick Reference Guides (QRGs) based on ticket trend analysis, enhancing user self-sufficiency and reducing repetitive inquiries
Learning Support Executive
DataIQ
London, United Kingdom
2023.10 - 2024.09
Spearheaded the 'Success Stories' project, gathering 30+ use cases and feedback to implement data-driven learning improvements, resulting in a 10% increase in repeat client participation
Managed logistics and vendor coordination for 25+ trainings, achieving 91% attendance and 9/10 satisfaction
Integrated Diversity, Equity and Inclusion (DEI) best practices into training content, improving accessibility and learner engagement
Learning and Development Associate
EY
Gurugram, India
2021.07 - 2022.08
Developed ‘Badges Premier League’ gamified learning initiative, engaging 2,000+ employees and earning recognition for innovation
Partnered with HR to streamline onboarding, integrating 60+ new hires through structured orientation sessions
Automated reporting with Excel dashboards, reducing manual effort by 70% and enabling real-time insights into training progress
Talent Development Intern
Zinnia
Gurugram, India
2020.08 - 2021.05
Studied mentoring frameworks and competency models to inform talent development strategies
Awarded a Certificate of Appreciation for maintaining 100% accuracy in managing Talent Development queries, supporting 50+ employees with timely learning assistance
Education
Master of Science - Organisational and Social Psychology
London School of Economics and Political Science
London
2022.09 - 2023.09
Bachelor of Arts - Psychology
Indraprastha College for Women, University of Delhi
New Delhi
2017.07 - 2020.07
Skills
Proficient in Microsoft Office 365 (Outlook, Excel, PowerPoint, Word, Teams, SharePoint)
Instructional Design using Articulate 360
Learning Management Systems (LMS) - Cornerstone, Moodle
SAP Success Factors
Video editing using Adobe Premiere
Zoom
Salesforce
Certification
Organisational Analysis by Stanford University
Communication Strategies for a Virtual Age by University of Toronto
Instructional Design for ELearning, Udemy
Languages
English
Native
Hindi
Native
Spanish
Beginner
Affiliations
Sustainability
Diversity & Inclusion
World Food and Culture
Timeline
Training and Support Associate
Human Rights Watch
2024.09 - 2025.09
Learning Support Executive
DataIQ
2023.10 - 2024.09
Master of Science - Organisational and Social Psychology
London School of Economics and Political Science
2022.09 - 2023.09
Learning and Development Associate
EY
2021.07 - 2022.08
Talent Development Intern
Zinnia
2020.08 - 2021.05
Bachelor of Arts - Psychology
Indraprastha College for Women, University of Delhi
Service Desk Support / IT Help desk Manager at IES (Integrated Electrical Services)Service Desk Support / IT Help desk Manager at IES (Integrated Electrical Services)
Senior Training & Technical Assistance Associate at NATIONAL TRAINING & DEVELOPMENT CENTER VIRGINIA COMMONWEALTH UNIVERSITYSenior Training & Technical Assistance Associate at NATIONAL TRAINING & DEVELOPMENT CENTER VIRGINIA COMMONWEALTH UNIVERSITY