Nishat Chowdhury
London,ENG
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Barista/Front Of House
Back to Ours
02.2024 - Current
- Independently opened the café, demonstrating responsibility and time management
- Maintained a clean and organised environment, ensuring a welcoming space for customers
- Managed front-of-house duties, handling customer queries and ensuring smooth service flow
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Assistant Manager/Senior Barista
The Gentlemen Baristas
01.2022 - 02.2024
- Oversaw daily operations, including opening and closing the shop, demonstrating strong organisational skills
- Ensured health and safety procedures were followed, valuable in a school environment
- Handled customer service enquiries and resolved complaints, showcasing problem-solving abilities
- Managed inventory and orders using digital systems, reflecting strong computer and administrative skills
- Assisted with team morale and upheld workplace rules, emphasising leadership and teamwork
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
Volunteer Assistant
Core Projects
10.2020 - 12.2020
- As part of my studies at university I volunteered for a placement that did work supporting adults with learning/and or mental health difficulties, and gaining awareness of the physical and psychological stress these individuals encounter day to day
- Allowed to develop communication skills to be more inclusive and adapt to every individual's way of communication.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Completed daily logs for management review.
Receptionist Volunteer
Kayrowe Nursery School
06.2019 - 08.2019
- Answered door with safeguarding protocols in mind, ensuring safety of children and staff
- Handled around 20-30 incoming calls and messages, demonstrating strong communication and organisational skills
- Managed administrative tasks, including photocopying, filing, and creating information leaflets for parents
- Organised reception desk area to maintain a professional and welcoming environment
- Acted as front-of-house point of contact, assisting parents and visitors with enquiries and signposting them to appropriate staff or resource
- Provided information about the nursery and its services, ensuring parents and visitors felt welcomed and supported
- Managed visitor sign-ins and ensured safeguarding protocols were followed
Receptionist
The Stratford Hotel
04.2019 - 06.2019
- Company Overview: Training for opening
- Used computer software for administrative tasks, essential for maintaining school records and communications
- Organised the reception area to create a welcoming environment, reflecting the duties required in a school setting
- Training for opening
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
Commercial Host
Sea Life London Aquarium
10.2018 - 01.2019
- Managed crowd control and ticketing, demonstrating an ability to stay calm and efficient in busy, high-traffic environments
- Worked closely with teammates to ensure smooth operations, emphasising teamwork and communication skills
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout experience.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
BA Hons - Education Studies
University of Greenwich
London07.2021
AS - English Literature, Communication and Culture, BTEC IT
Leyton College Sixth Form
London08.2017
10 GCSE's - A-C including English and Maths
Forest Gate Community School
London08.2015
Skills
- Organisation
- Communication
- Customer service
- Computer Literacy
- Safeguarding Awareness
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Scheduling appointments
Languages
English
Bengali
Timeline
Barista/Front Of House
Back to Ours
02.2024 - Current
Assistant Manager/Senior Barista
The Gentlemen Baristas
01.2022 - 02.2024
Volunteer Assistant
Core Projects
10.2020 - 12.2020
Receptionist Volunteer
Kayrowe Nursery School
06.2019 - 08.2019
Receptionist
The Stratford Hotel
04.2019 - 06.2019
Commercial Host
Sea Life London Aquarium
10.2018 - 01.2019
BA Hons - Education Studies
University of Greenwich
AS - English Literature, Communication and Culture, BTEC IT
Leyton College Sixth Form
10 GCSE's - A-C including English and Maths
Forest Gate Community School
Similar Profiles
Grace CavalchireGrace Cavalchire
Non-Profit Director at Bounce Back- Give BackNon-Profit Director at Bounce Back- Give Back
Jordan AustinJordan Austin
Review Paraplanner at Back to Back Financial PlannersReview Paraplanner at Back to Back Financial Planners
Elliott CharlesElliott Charles
2IC Manager at Back 2 Back Removals2IC Manager at Back 2 Back Removals
Muhammed PanjwaniMuhammed Panjwani
Warehouse Supervisor at Unichem 2005 CompanyWarehouse Supervisor at Unichem 2005 Company
Iwona SzczurIwona Szczur
Housekeeping cleaner at self employedHousekeeping cleaner at self employed