Nishan Singh

Experienced Implementation Engineer specialising in deploying and configuring network, telephony, and Microsoft 365 solutions across client environments, with a strong focus on security compliance and project delivery.

• Install and manage UniFi, Meraki, and DrayTek firewall equipment, including firewall rules, VPNs, and site-to-site VPN configuration, DHCP & DNS configuration
• Deliver phone system migrations using Gamma services and Microsoft Teams telephony - Operator Connect. carrying out Number porting as well
• Configure Microsoft 365 tenants for automated device deployment via Autopilot, and apply compliance policies through Intune across Windows, macOS, iOS, and Android
• Deployment of Windows Defender for Business with SOC enablement
• Deployment and Configuration of Sentinel One MDR
• Manage Apple devices through Apple Business Manager and Android devices via Intune
• Implement Conditional Access policies to strengthen security and compliance
• Audit and carry out Cyber Essentials and Cyber Essentials Plus certifications
• Create scopes of work and oversee projects from planning through delivery
• Manage project timelines using Microsoft Planner, keeping clients informed throughout

Stepped into an administrative IT management role at Subfero following the resignation of the existing IT manager, taking full ownership of network infrastructure, security, and compliance.

• Oversaw the entire network infrastructure, ensuring performance, security, and compliance with Microsoft's concierge policies
• Collaborated directly with Microsoft's internal team to align systems with compliance requirements and maintain ISO 27001 compliance
• Conducted monthly maintenance checks to verify local NAS and offsite cloud backups were functioning correctly
• Tested and validated primary and secondary failover lines to ensure continuity of service
• Configured and managed Genesys phone systems
• Implemented audit processes to track IT equipment allocated to staff

Following the phase-out of the workshop role, I worked towards a cloud-focused position during COVID-19, supporting organization's in adapting to remote working.

• Migrated Exchange servers to Office 365 and moved data to SharePoint
• Configured Office 365 groups and permissions
• Provided on-site technical support, including diagnosing internet/router issues, PC troubleshooting, and workstation setup
• Deployed Gamma phone systems, including desk phone setup, call schedules, hunt groups, call waiting, voicemail, and call recording
• Delivered user training sessions to support smooth adoption of new systems

Promoted from 1st Line Helpdesk role to Workshop Manager, taking over from the previous workshop manager who trained me for the position. Oversaw all repair and upgrade tasks within the workshop, acting as the main point of contact for hardware-related issues across the organization.

• Backed up system images prior to carrying out repairs using Acronis and Lazysoft Recovery Suite
• Deployed custom workstation images and profiled devices to company standards
• Deployment of PXE Server
• Joined machines to on-premises domains and Azure AD
• Configured VPN access for staff
• Synced SharePoint and OneDrive, and mapped network drives
• Configured mobile devices, including tablets, iPads, and phones, with email and cloud services

Started as a 1st Line Support Engineer, handling customer calls, logging issues, and resolving basic technical problems over the phone. Provided workshop support, including prepping and upgrading PCs/laptops, deploying images, repairing hardware/software, and joining devices to the domain. Completed a Level 3 IT Qualification and progressed to a Junior Engineer role, taking on more advanced technical tasks.