Nishan Gamage
Grangetown,United Kingdom
Summary
Business and Management undergraduate with practical experience across retail, hospitality, and customer-facing operations. Proven ability to operate effectively in fast-paced environments, balancing customer experience, operational efficiency, and team collaboration. Currently developing strong commercial awareness and analytical thinking through academic study, alongside hands-on workplace experience. Recognised for professionalism, adaptability, and sound judgment under pressure. Seeking opportunities to contribute to a business-focused organisation while continuing to develop transferable professional skills.
Overview
6
6
years of professional experience
Work history
Line Chef
Wagamama
Cardiff
04.2024 - 12.2025
- Coordinated with kitchen teams to ensure consistent service quality during peak trading periods
- Prepared food to brand standards while maintaining speed, accuracy, and hygiene compliance
- Adhered to food safety and health regulations, contributing to successful inspections
- Supported training of new team members to improve workflow and productivity
Customer Service Assitant
Various Hospitality and Retail Businesses
, United Kingdom/Sri Lanka
01.2020 - Current
- Delivered consistent customer service across hospitality and retail environments, resolving inquiries and complaints professionally
- Collaborated with team members to improve service flow and operational efficiency
- Managed stock replenishment and presentation to support sales and customer experience
- Supported onboarding and training of new staff to ensure service standards and policy compliance
Travel Coordinator
Sri Lanka Travel Partner
Negombo
01.2022 - 12.2023
- Designed tailored travel itineraries aligned with client preferences, budgets, and schedules
- Provided clear guidance on destinations, pricing, and travel logistics
- Managed customer concerns efficiently to maintain satisfaction and trust
- Supported marketing and promotional campaigns to increase visibility of travel packages
Education
BA (Hons) - Business and Management
University of South Wales
Rhondda Cynon Taff 01.2024 -
Diploma - Hospitality and Event Management
Swinburne University of Technology
Colombo, Sri Lanka 01.2023 - 12.2023
Certificate - Digital Marketing
Charted Institute of Marketing
Colombo, Sri LankaSkills
- Stakeholder communication
- Operational efficiency awareness
- Customer experience management
- Situational problem-solving
- Commercial awareness
- Data & systems literacy
- Task prioritisation & resource management
- Cross-cultural communication
- Quality & compliance awareness
- Continuous improvement mindset
- Professional judgment
- Resilience under pressure
Timeline
Line Chef
Wagamama
04.2024 - 12.2025
BA (Hons) - Business and Management
University of South Wales
01.2024 -
Diploma - Hospitality and Event Management
Swinburne University of Technology
01.2023 - 12.2023
Travel Coordinator
Sri Lanka Travel Partner
01.2022 - 12.2023
Customer Service Assitant
Various Hospitality and Retail Businesses
01.2020 - Current
Certificate - Digital Marketing
Charted Institute of Marketing