Nishadi Samaraweera Wijesundara Mudiyanselage
Wolverhampton,United Kingdom
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Manager - Student Counselling
ABEC Premier (Pvt) Ltd
Colombo 02, Sri Lanka
07.2017 - 12.2024
- Driven change management initiatives resulting in organizational agility.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Directed project management activities for timely delivery of projects.
- Led and managed administrative staff to maintain smooth daily operations.
- Developed new marketing campaigns to boost brand awareness.
- Organized financial and operational data to help with yearly budgeting and planning.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Created classification systems to manage archives.
- Managed daily workflow, delegating tasks to support seamless operations.
- Mentored junior managers, fostering a culture of continuous learning.
- Assisted HR personnel with recruitment, hiring and training highly effective teams.
- Improved staff productivity through effective workforce management techniques.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully delivered on tasks within tight deadlines.
- Applied positive customer service approach to increase satisfaction levels.
Front Office Coordinator/Receptionist
Inovint Web Holdings (Pvt) Ltd
Koswatta, Sri Lanka
01.2013 - 06.2017
- Coordinated office supplies orders to keep necessary materials available at all times.
- Took and communicated messages to minimise interruptions to staff workflows.
- Embodied company values through friendly and reliable customer service.
- Managed phone calls, resulting in effective communication flow within the company.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Assisted with administrative tasks, improving overall functionality of the office.
- Collaborated with team members in organizing company events; enhancing team cohesion and morale building activities.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Tracked daily activities and important metrics with spreadsheets.
- Wrote professional letters, memos and emails for internal and external business communication.
- Implemented cost-saving initiatives to drive profitability.
Education
Masters - International MBA with Professional Practice
Wolverhampton University
United Kingdom 01.2025 -
BSc (Hons) - Business with International Management
Northumbria University
United Kingdom 11.2021 - 11.2022
Graduate Diploma - Management (NQF 6 - Accredited by CMI,UK)
Business Management School (BMS)
Sri Lanka 09.2020 - 11.2021
Skills
- Public relations strategies
- Customer engagement
- General office administration
- Communication proficiency
- Self-motivation
- Product knowledge
- Leadership development
- Operations planning
- Microsoft Office Suite
- Microsoft Excel
- CRM Software proficiency
- Strategic thinking
- Ethical decision making
- Crisis handling
- Stress tolerance
- Time efficiency
Languages
English
Fluent
Sinhalese
Native
Affiliations
- Cooking
- Watching Movies
- Making Hand Crafts
Accomplishments
- Honored with the "Most Outstanding Employee of the Year" award twice consecutively in 2023 and 2024 at ABEC Premier (Pvt) Ltd, acknowledging exceptional performance and dedication.
- Successfully contributed over 7 years (2017–2024) to ABEC Premier, consistently excelling in the field of student visa consultancy.
- Received multiple awards for outstanding performance, particularly for processing the highest number of student visas for the United Kingdom and Australia, showcasing expertise and commitment to delivering results.
Certification
- Successfully completed the UK Agent and Counsellor Training in 2024, provided by the British Council, earning the title of British Council Certified Counsellor. This certification reflects in-depth knowledge and awareness of the UK as a study destination to effectively support UK-bound students.
- Participated in multiple university workshops, both locally and internationally, to enhance expertise in student visa consultancy and stay updated with industry trends and best practices.
References 1
Prof. Tracy McCoy
The Associate Dean for Recruitment & International in the Faculty of Arts, Business & Social Sciences at the University of Wolverhampton in UK
Email: t.mccoy@wlv.ac.uk
Phone: +44 7871 326474
References 2
Mr Dilip K Herath
Managing Director of ABEC Premier, Sri Lanka
Email: dilip@abeclk.com
Phone: +94773265931
Timeline
Masters - International MBA with Professional Practice
Wolverhampton University
01.2025 -
BSc (Hons) - Business with International Management
Northumbria University
11.2021 - 11.2022
Graduate Diploma - Management (NQF 6 - Accredited by CMI,UK)
Business Management School (BMS)
09.2020 - 11.2021
Senior Manager - Student Counselling
ABEC Premier (Pvt) Ltd
07.2017 - 12.2024
Front Office Coordinator/Receptionist
Inovint Web Holdings (Pvt) Ltd
01.2013 - 06.2017
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