Nisha Smith
Dudley,UK
Summary
Accomplished professional specializing in retail and business operations management, with a strong focus on store operations support and sales performance analysis. Proven expertise in financial administration, cash controls, and staff training, driving process improvements and ensuring compliance. Proficient in stakeholder communication, stock control, supply chain management, and advanced Microsoft Excel skills. Committed to enhancing operational excellence and workforce planning to meet organizational objectives.
Overview
24
24
years of professional experience
12
12
years of post-secondary education
Work history
Business Operations / General Sales Manager
Sunnamusk
Solihull
2022.11 - 2026.01
- Managed full operational and commercial performance of store, aligning with company targets and KPIs.
- Oversaw daily business operations, ensuring compliance with financial controls and brand standards.
- Monitored sales performance against KPIs, implementing actions to consistently exceed targets.
- Prepared banking records, conducted cash reconciliations, and tracked refunds.
- Created staff rotas and wage sheets, ensuring accuracy and cost efficiency.
- Provided accurate reporting for sales, banking, staffing, and performance to head office.
- Trained staff on sales techniques and customer engagement to enhance target achievement.
- Led customer service initiatives, resolving escalated issues professionally.
- Led team meetings, resulting in better coordination and communication.
- Monitored sales performance regularly to identify areas of improvement.
Production Operator
Autoneum GB
Halesowen, West Midlands
2022.03 - 2022.11
- Operate moulding and carpet liner production machinery
- Maintain high standards of accuracy, safety, and quality control
- Work effectively within structured processes and production targets
- Demonstrate reliability, time management, and attention to detail
- This role strengthened process discipline, compliance awareness, and teamwork, valuable in head-office operational environments.
Retail Store Manager / Key Holder
Blue Inc. Clothing
Merry Hill
2022.05 - 2022.10
- Managed daily store operations, opening and closing procedures
- Cash handling, banking, and end-of-day reconciliation
- Created rotas and supported payroll processes
- Monitored sales targets and supported promotional activity
- Maintained Excel records for sales, refunds, till checks, and rotas
- Coordinated stock deliveries, unpacking, and stockroom organisation
- Ensured store compliance with company standards
Personal Assistant / Salon Manager
Hair & Makeover Salon
Dudley
2021.08 - 2021.11
- Managed business operations, staff supervision, and scheduling
- Handled daily financial checks and cash management
- Delivered high-quality customer service and experience management
- Coordinated staff workloads and customer appointments
Team Leader / Supervisor
Subway
Merry Hill
2021.07 - 2021.08
- Supervised staff shifts and service quality
- End-of-day cash reconciliation and safe checks
- Supported training of new employees
Supervisor / Waitress
Fiume Italian Bar & Restaurant
Wolverhampton
2021.06 - 2021.08
- Delivered high-volume customer service
- Maintained service standards and teamwork
Team Leader / Supervisor / Store Manager
Kruidvat Holding (A.S. Watson Group)
2001.10 - 2020.12
- A 20-year career within a major international retail organisation.
- Progressed through supervisory and management roles
- Managed teams, rotas, training, and performance reviews
- Controlled cash handling, stock management, and sales reporting
- Delivered consistent customer service excellence
- Supported company policies, procedures, and operational standards
- Developed long-term leadership, problem-solving, and decision-making skills
Education
Technical School
Nederlandse School
1997.01 - 2009.01
Skills
- Retail and business operations management
- Store operations support
- Sales performance analysis
- Financial administration and cash controls
- Staff training and development
- Workforce planning and payroll support
- Process improvement and compliance
- Stakeholder communication
- Stock control and supply chain management
- Microsoft Excel proficiency
- Sales reporting
- Cash management systems
- Inventory control awareness
- Customer complaint resolution
- Recruitment support and interviewing
- Store compliance and audit readiness
Personal Attributes
- Highly organised and detail-oriented
- Strong communicator at all business levels
- Commercially aware with hands-on retail insight
- Flexible, reliable, and solution-focused
- Confident working independently or cross-functionally
Target Roles
- Ideal for:
- Head Office Retail Operations
- Area Support / Business Support
- Retail Administration
- Operations Coordinator
- Workforce Planning / Scheduling Support
- Sales Performance & Reporting Roles
Timeline
Business Operations / General Sales Manager
Sunnamusk
2022.11 - 2026.01
Retail Store Manager / Key Holder
Blue Inc. Clothing
2022.05 - 2022.10
Production Operator
Autoneum GB
2022.03 - 2022.11
Personal Assistant / Salon Manager
Hair & Makeover Salon
2021.08 - 2021.11
Team Leader / Supervisor
Subway
2021.07 - 2021.08
Supervisor / Waitress
Fiume Italian Bar & Restaurant
2021.06 - 2021.08
Team Leader / Supervisor / Store Manager
Kruidvat Holding (A.S. Watson Group)
2001.10 - 2020.12
Technical School
Nederlandse School
1997.01 - 2009.01