Summary
Overview
Work history
Education
Skills
Certification
Languages
Custom
Personal Information
Timeline
Generic

Nisha Singh

READING,Berkshire

Summary

Dedicated professional with expertise in dentistry, demonstrating exceptional organisation skills and a commitment to patient management. Proficient in treatment room preparation and infection control practices, ensuring optimal care and safety standards. Strong communication and interpersonal skills facilitate effective customer service and team working & leadership, fostering collaborative environments. Adept in IT applications relevant to the field, enhancing operational efficiency. Career aspirations include advancing within the dental industry while continually improving patient care practices.

Overview

21
21
years of professional experience
6029
6029
years of post-secondary education
1
1
Certification

Work history

Dental nurse

Alexandra Greystone Dental & Implant Clinic
Reading, Berkshire
12.2020 - Current
  • Served as liaison between dentist and patient; improved communication and enhanced overall experience.
  • Maintained accurate patient records, ensuring meticulous documentation.
  • Assisted in complex dental procedures to ensure successful outcomes.
  • Took impressions of patients' teeth for study casts, aiding in treatment planning.
  • Comforted anxious patients, leading to positive clinic experiences.
  • Provided excellent patient care from arrival to treatment completion.
  • Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.

Healthcare Assistant

River View Care Home
Reading, berkshire
01.2014 - 05.2016
  • Accountable in a multi-faceted role with the primary remit to provide comprehensive support and assistance to patients within a healthcare setting.
  • Working closely with seniors and peers to ensure minimum care standards are met without exception.
  • Drawn upon as a contact for patient families to comprehend any bespoke or personal requests.
  • Foster a safe, nurturing, creative and cheerful environment to promote improvement of quality of life for patients.
  • Drawing on fact finding, rapport building and active listening skills to ensure all patients feel supported and experience an anxiety free visit.
  • Facilitating the required fact finding with service users to establish their preferences, cultural and religious beliefs.
  • Ensuring all activities and facilities are in-line with safeguarding and health and safety policies and proactively supporting adherence where possible.
  • Completing full complement of administration tasks including report writing and observations. Ensuring all entries follow format and content requirements and filing as required.
  • Maintained stock levels of medical supplies on ward, ensured uninterrupted provision of care services during shifts.
  • Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.

Cashier

SAM99
01.2014 - 01.2016
  • Ensure that customers of popular store are offered professional and welcoming service. Working at all times to ensure sales and service targets are met.
  • Remaining up to date with product range and using this knowledge to ensure comprehensive provision for customers with enquiries.
  • Responsible for ensuring all point of sale material is correctly placed to support customer engagement and providing any insight to management as to how improvements can be made.
  • Handling any customer complaints with service or products with tact and diplomacy and mitigating any further dissatisfaction through concluding in timely manner.
  • Processing transactions using till and undertaking regular reconciliations to highlight and investigate any discrepancies.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Coordinated with team members for smooth shift transitions.
  • Trained new cashiers on store policies and procedures to maintain standards.

Backend Executive

ABB Marketing Management Services
New Delhi, Delhi
01.2005 - 01.2010
  • Accountable within a dynamic office environment to provide a timely and professional service to customers seeking approval for a credit card.
  • Remaining up to date with product range and using this knowledge to ensure a comprehensive provision for customers with enquiries.
  • Utilising various systems to administer customer accounts. Ensuring all entries are made per format and content requirements and personal information is handled per data protection guidelines.
  • Partaking in regular meetings with peers and management to discuss and explore various initiatives capable of improving conversion and customer satisfaction.

Education

NEBDN National Diploma - Dental Nursing

Harriet Ellis
04.2017 - 03.2018

NVQ Level 2 - Health & Social Care

I Qualified Online
09.2017

Entry Level 3 in Certificate - ESOL Skills (City & Guilds)

COLLEGE

IELTS General Training - undefined

British Council

BA - English, Hindi, History & Political Science

Delhi University
2008

Bachelor of Arts -

National Open School
New Delhi
02.2010

Skills

  • Dentistry
  • Organisation Skills
  • Customer Service
  • Team Working & Leadership
  • Communication & Interpersonal Skills
  • Impression taking
  • Teeth impressions making
  • Instrument cleaning and sterilisation
  • Treatment room preparation
  • Infection control practices
  • Patient management

Certification

NVQ Level 2 Health & Social Care, Qualified Online, Online, 01/01/17, 12/01/19, Gained comprehensive knowledge in health and social care practices, focusing on person-centered support, safeguarding, and health safety., Developed practical skills in communication, teamwork, and care planning., Engaged in hands-on activities that promoted well-being and enhanced the quality of life for clients in various care settings.

Languages

English
Hindi
Punjabi

Custom

Fire & Safety Provisional Certificate (Orchid Care Home), Full, Clean UK Driving Licence, Reading, Travelling, Music, Available on request

Personal Information

Timeline

Dental nurse

Alexandra Greystone Dental & Implant Clinic
12.2020 - Current

NEBDN National Diploma - Dental Nursing

Harriet Ellis
04.2017 - 03.2018

Healthcare Assistant

River View Care Home
01.2014 - 05.2016

Cashier

SAM99
01.2014 - 01.2016

Backend Executive

ABB Marketing Management Services
01.2005 - 01.2010

Entry Level 3 in Certificate - ESOL Skills (City & Guilds)

COLLEGE

IELTS General Training - undefined

British Council

NVQ Level 2 - Health & Social Care

I Qualified Online

BA - English, Hindi, History & Political Science

Delhi University

Bachelor of Arts -

National Open School
Nisha Singh