Nisha Sharma
Account Coordinator
Bengaluru,Karnataka
Summary
Hardworking Account Coordinator willing to lend a hand at any time and complete tasks with enthusiasm. Engaging and personable to improve quality control and provide dedicated service to clients.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Account Coordinator
HireRight Background Screening LLP
Bangalore, Karnataka
08.2019 - Current
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Updated internal databases and System with account information to maintain concise, clear records.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Maintained extensive knowledge of competitors' offerings and presence in assigned territories.
Team Lead
Aegis Customer Support
Bangalore, Karnataka
01.2016 - 07.2019
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Tracked client performance, employee hours and errors.
- Trained new team members by relaying information on company procedures and safety requirements.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Education
B.Com - Commerce
Gitam
01.2016 - 01.2019
Skills
Account oversight
undefinedTimeline
Account Coordinator
HireRight Background Screening LLP
08.2019 - Current
B.Com - Commerce
Gitam
01.2016 - 01.2019
Team Lead
Aegis Customer Support
01.2016 - 07.2019
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