Nish Sharma
Investigator
Birmingham
Summary
Investigator with a strong understanding of HR processes, impeccable customer service and enhanced problem-solving and organisational skills.
A dedicated and hardworking professional possessing a Master's degree in Clinical and Cognitive Neuroscience coupled with a committed interest to excellence in Human Resources (HR). Developing a deep understanding of the intricate workings of the human brain and its impact on behavior and cognition has allowed for greater insight into everyday tasks.
A level 3 CIPD qualified individual expanding the knowledge of HR practices, policies, and employment law. A quick learner who thrives in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems. Successful human resource candidate with expertise in employee recruitment, training and payroll management.
Motivated individual with 5 years of experience in customer service and sales. Adept at building and maintaining positive relationships with employees and management. Strong communication and interpersonal skills for providing superior service in any role. Organised and dependable candidate, successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Education
Master of Science - Clinical & Cognitive Neuroscience
Brunel University London
London, ENG09.2022
Bachelor of Science - Psychology
Brunel University London
London07.2021
A Levels -
King Edward's VI Camp Hill School For Girls
Birmingham, England2018
High School Diploma -
King Edward's VI Camp Hill School For Girls
Birmingham, England07.2016
Work History
Investigator
Office of the Public Guardian
06.2024 - Current
- Collected, analysed and interpreted information, documentation, and physical evidence associated with investigations.
- Provided exceptional customer service to clients affected by the case at hand, addressing their concerns while maintaining compliance with regulatory guidelines.
- Identified potential risks by conducting thorough investigations and analysing transaction patterns.
- Played a key role in designing and implementing employee awareness campaigns, raising company-wide understanding of the importance of fraud prevention.
- Hosted weekly fraud awareness meetings to groups of 75+ people.
- Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case by 3 days without sacrificing accuracy or effectiveness.
- Documented findings and prepared detailed reports within the deadline of 4 weeks.
- Conducted and concluded investigations single-handedly.
Investigation Triage and Support Officer
Office Of The Public Guardian
10.2023 - 06.2024
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Maintained detailed records of concerns raised, ensuring accurate information is available for future reference.
- Managed and organised the departmental inbox covering at least 80 emails a day.
- Being responsible for quality, regularly refreshing technical knowledge and training, to maintain the highest standards.
- Reduced resolution time with thorough problem analysis and timely escalation to appropriate departments.
- Enhanced team productivity, providing guidance and assistance to junior Support Officers when needed.
- Being responsible for learning and development and developing a knowledge of HR policies.
Accounts Manager
Agape Worldwide
05.2023 - 10.2023
- Compiled product, market and customer data to generate informed sales and profit projections.
- Analysed sales and marketing data for improved strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Put together employee files and collected required digital or physical information to meet requirements.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Secured a minimum of 3 sales per day.
Shift Leader
Dishoom
07.2021 - 04.2023
- Prepared and presented reports to management regarding customer trends.
- Created and implemented methods to streamline bar processes and reduce wastage by 40%
- Trained new employees and delegated daily tasks and responsibilities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and suggested coaching and training techniques to Head Bartender/Bar Manager.
- Updated employee information on Fourth.
- Began directing hiring and onboarding programs for new employees.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
Sales Floor Associate
JD Sports
10.2020 - 01.2021
- Approached minimum 10 browsing customers a day to initiate conversations to determine buying preferences.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Bartender
Turtle Bay
06.2019 - 01.2020
- Learned to advance multitask by having to make several different drinks simultaneously
- Became ambidextrous making two different drinks simultaneously
- Worked in extremely fast paced environments.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Was regularly awarded the weekly bonus for most drinks sales - highest earning week totalled £2,800
- Managed cash and bar revenue during special promotions or sporting events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Mental Health Volunteer
Childline
01.2019 - 09.2019
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Consulted with other staff members regarding next steps as deemed appropriate by team leader.
- Stayed present simply for people to talk to and feel safe with.
Intern
Kraft Foods
06.2018 - 09.2018
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Accessed SAP systems
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Created and updated tracking spreadsheets using MS Excel.
- Updated and maintained employee records to respond quickly to requests for information.
- Answered phone and performed clerical duties to assist human resources department.
Warehouse Administration
P Ram Textiles
01.2017 - 01.2018
- Calculating orders
- Handling large amounts of cash and other forms of payments
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Administrative Assistant
Wolverhampton Art Gallery
01.2016 - 01.2017
- Learned to communicate persuasively with people of all ages
- Referred customers to various services by evaluating needs and providing recommendations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Kickboxing Trainer
Oldbury School of Blackbelts
01.2014 - 01.2016
- Worked with people from the age of 6-40 training them in kickboxing
- Planned lessons and ensured they were fun and interesting for the younger children but also demanding as an exercise for the adults
- Handled behavioural issues from the younger children.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons and classroom activities.
- Modified routines to fit different skill levels.
Volunteer
Barnardo's
01.2013 - 01.2015
- Organised the shop floor every morning furthering my organisational skills in time pressured situations.
- Organised all donations given, this increased my strategic thinking as many donations were given daily and they were to be sorted within given time frames.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Planned and delivered numerous activities and special events for programs and services.
- Encouraged donations by supporting community fundraising events and campaigns.
Skills
- Operational Support
- Data Entry
- Records Management
- SAP HR
- Payroll Administration
- Microsoft Office Expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Investigator
Office of the Public Guardian
06.2024 - Current
Investigation Triage and Support Officer
Office Of The Public Guardian
10.2023 - 06.2024
Accounts Manager
Agape Worldwide
05.2023 - 10.2023
Shift Leader
Dishoom
07.2021 - 04.2023
Sales Floor Associate
JD Sports
10.2020 - 01.2021
Bartender
Turtle Bay
06.2019 - 01.2020
Mental Health Volunteer
Childline
01.2019 - 09.2019
Intern
Kraft Foods
06.2018 - 09.2018
Warehouse Administration
P Ram Textiles
01.2017 - 01.2018
Administrative Assistant
Wolverhampton Art Gallery
01.2016 - 01.2017
Kickboxing Trainer
Oldbury School of Blackbelts
01.2014 - 01.2016
Volunteer
Barnardo's
01.2013 - 01.2015
Master of Science - Clinical & Cognitive Neuroscience
Brunel University London
Bachelor of Science - Psychology
Brunel University London
A Levels -
King Edward's VI Camp Hill School For Girls
High School Diploma -
King Edward's VI Camp Hill School For Girls
Languages
English
Native language
Punjabi
Advanced
C1
Hindi
Upper intermediate
B2
German
Intermediate
B1
Interests
Travelling
Kickboxing
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsCertification
- BPS accredited psychologist
- Qualified Neuroscientist
- Level 3 CIPD qualified
Accomplishments
- Successfully managed a team of 11 staff members.
- Regularly awarded the weekly bonus for highest gross sales - highest totaled £2,800 for the week.
- Reduced wastage by 40% by analysing previous figures and the bartender's methods to compile and implement a smoother process.
- Managed the Safeguarding departmental inbox and ensured all members actioned at least 80 emails a day.
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