Nish Sharma
London
Summary
Results-focused professional with a strong foundation in marketing and B2B sales, complemented by experience in investigative work. Skilled in building and maintaining relationships with clients, identifying commercial opportunities, and driving engagement across key accounts. Proven ability to communicate effectively with stakeholders at all levels, tailoring messages to suit varied audiences.
Currently working as an Investigator, gathering and evaluating information, conducting interviews, and producing clear, structured reports. This role has sharpened my ability to spot patterns, manage sensitive material, and present findings with accuracy and impartiality.
Combines commercial awareness with analytical thinking. Confident working to targets, managing priorities, and representing organisations in a professional and credible manner.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Investigator
Office of the Public Guardian
Birmingham, West Midlands
10.2023 - Current
- Single-handedly collected, analysed, and interpreted information, documentation, and physical evidence associated with investigations.
- Ensured client concerns were addressed while delivering exceptional service and adhering to regulatory standards.
- Raised company-wide awareness on fraud prevention through strategic campaigns.
- Reduced time spent on each case by 3 days while maintaining accuracy and effectiveness.
- Regularly enhanced technical expertise and training, upholding superior quality standards.
- Prepared detailed reports on investigation outcomes, presenting findings to senior management and law enforcement agencies when required.
Accounts Manager
Agape Worldwide
Birmingham, West Midlands
05.2023 - 10.2023
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Assessed sales and marketing information to optimise strategies.
- Increased client base through networking at industry events.
- Promptly corresponded with applicants, coordinated, and conducted interviews.
- Enhanced brand visibility by implementing effective B2B sales strategies.
- Conducted product demonstrations for potential clients; closed successful deals.
Shift Leader
Dishoom
Birmingham, West Midlands
07.2021 - 04.2023
- Created and implemented methods to streamline bar processes and reduce wastage by 40%.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Analysed team performance and advised development techniques.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Began directing hiring and onboarding programmes for new employees.
- Handled administrative tasks and customer service by addressing employee inquiries.
- Trained new employees on company policies, systems, and job responsibilities.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
Local Marketing
Dishoom
Birmingham, West Midlands
11.2021 - 08.2022
- Participated in marketing and sales events to enhance company visibility.
- Designed marketing materials, including brochures and email campaigns, to support sales objectives.
- Headed local marketing initiatives to increase footfall and community engagement.
- Worked flexibly across different locations to support promotional events and activities.
- Maintained detailed records of sales activity, forecasting and reporting results to senior management.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Achieved set KPIs and goals through comprehensive strategic planning and execution.
Sales Floor Associate
JD Sports
London, Greater London
10.2020 - 01.2021
- Approached minimum 10 browsing customers a day to initiate conversations to determine buying preferences.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Bartender
Turtle Bay
Birmingham, West Midlands
06.2019 - 01.2020
- Learned to advance multitask by having to make several different drinks simultaneously
- Became ambidextrous making two different drinks simultaneously
- Worked in extremely fast paced environments.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Was regularly awarded the weekly bonus for most drinks sales - highest earning week totalled £2,800
- Managed cash and bar revenue during special promotions or sporting events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Mental Health Volunteer
Childline
Birmingham, West Midlands
01.2019 - 09.2019
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Consulted with other staff members regarding next steps as deemed appropriate by team leader.
- Stayed present simply for people to talk to and feel safe with.
Intern
Kraft Foods
06.2018 - 09.2018
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Accessed SAP systems
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Created and updated tracking spreadsheets using MS Excel.
- Updated and maintained employee records to respond quickly to requests for information.
- Answered phone and performed clerical duties to assist human resources department.
Warehouse Administration
P Ram Textiles
01.2017 - 01.2018
- Calculating orders
- Handling large amounts of cash and other forms of payments
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
A Levels -
King Edward's VI Camp Hill School For Girls
Master of Science - Clinical & Cognitive Neuroscience
Brunel University London
Bachelor of Science - Psychology
Brunel University London
High School Diploma -
King Edward's VI Camp Hill School For Girls
Skills
- Records Management
- Microsoft Office Expertise
- Customer service
- Digital marketing
- B2B sales strategies
- Client relationship management
Languages
English
Native language
German
Elementary
Punjabi
Advanced
Hindi
Upper intermediate
Spanish
Elementary
Custom
- Detailed report writing
- Investigation Management
- Employee Relations
Certification
- Level 3 CIPD
Timeline
Investigator
Office of the Public Guardian
10.2023 - Current
Accounts Manager
Agape Worldwide
05.2023 - 10.2023
Local Marketing
Dishoom
11.2021 - 08.2022
Shift Leader
Dishoom
07.2021 - 04.2023
Sales Floor Associate
JD Sports
10.2020 - 01.2021
Bartender
Turtle Bay
06.2019 - 01.2020
Mental Health Volunteer
Childline
01.2019 - 09.2019
Intern
Kraft Foods
06.2018 - 09.2018
Warehouse Administration
P Ram Textiles
01.2017 - 01.2018
A Levels -
King Edward's VI Camp Hill School For Girls
Master of Science - Clinical & Cognitive Neuroscience
Brunel University London
Bachelor of Science - Psychology
Brunel University London
High School Diploma -
King Edward's VI Camp Hill School For Girls
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