Nisan Cocelli

As a Sales Assistant at JD Sports, I provide high-quality customer service by assisting shoppers with product selection, offering style and sizing advice, and ensuring an enjoyable in-store experience. I am responsible for maintaining clean and well-organised displays, keeping stock levels replenished, and staying informed about the latest product releases and trends. I efficiently operate tills, handle cash and card transactions, and resolve customer queries in a professional manner. Working closely with a team, I consistently contribute to meeting sales targets and upholding JD’s energetic and customer-focused environment.

• As a Warehouse Picker, I accurately pick and pack customer orders to meet daily targets, operate warehouse equipment safely and efficiently, and ensure items are correctly labeled and scanned for inventory accuracy.
• I maintain a clean and organised warehouse to optimise workflow, collaborate with team members to meet productivity and quality standards, follow all health and safety regulations, and assist in stock replenishment and inventory control tasks.

• I worked as an assistant to maintain records of goods ordered and received.
• I negotiated prices and contracts with suppliers and built and maintained relationships with vendors.
• I selected prospective vendors and negotiated contracts and provided administrative and financial support to the Financial Controller ensuring that payments and expenditures are monitored and processed in an efficient, effective and accurate manner and that suppliers and vendors are paid within established timescales.
• I had to deal with all enquiries related to invoices/payments, answering telephone calls and emails and liaising with relevant departments as necessary to ensure enquires are dealt with in a professional and timely manner.

• Worked together in a team as a seasonal worker under challenging times to deliver the most efficient customer service possible.
• I worked long hours at fast paces to ensure my role was beneficial.
• I helped customers to select products best suited to their tastes, style and needs and showed respect at all times to make sure the customers felt comfortable and satisfied with my service.
• I maintained a flexible schedule to accommodate changing levels of demand.

• Served as a dedicated waitress who worked with the restaurant staff to ensure success.
• Throughout my role, I ensured that I maintained a high level of sanitation and compliance with all safety regulations, resulting in greater productivity and higher levels of customer satisfaction.
• It was very crucial for me to treat customers with respect and courtesy at all times, no matter the circumstance.
• I optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.