Nirusha Murugadoss
Wallington
Summary
A dedicated professional with a positive work ethos, known for reliability, honesty, and a quick learning ability. Experienced in cashier operations with proven expertise in efficiently handling customers and managing large stock orders while maintaining accurate records. Skilled in delivering excellent customer service, conflict resolution, and multilingual communication in Tamil and English. Proficient in Microsoft Word and Excel, with strong organisational capabilities and a team-oriented approach. Committed to fostering seamless customer experiences and driving operational excellence. Friendly and approachable, bringing strong communication and problem-solving skills suited for customer service environments. Demonstrates keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty. Ready to drive positive customer experiences and contribute to success of a new position in a school as LSA role.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Customer assistant
BP RETAIL LTD
2010.01 - 2026.07
- Worked as cashier at all main checkouts
- Stock updating with shop floor and warehouse
- Helping customers at all self service tills dealing with queries
- Helping bakery and any other department that were short staffed
- Dealing with over 100 customers queries on floor and till
- Provided shopping advice based on customer needs fostering and engaging shopping experience.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
Customer Service-Staff Liasion
CARSHALTON NEWS
Sutton, Sutton
2009.07 - 2026.07
- Provided excellent customer service to ensure repeat business.
- Operated till systems smoothly, streamlining check-out process for customers.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Improved customer relations by promptly addressing queries and concerns.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Assisted customers with product selection to ensure satisfaction.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Handled cash and card payments with accuracy.
Education
LEVEL 2 certificate - Understanding Autism
Nescot distance learning
AAT NVQ level 2 - undefined
Southames College
London 2010.01 - 2011.01
Some College (No Degree) -
Carshalton College
London 2009.01 - 2010.01
10 GCSE Equivalent Grades - Maths and English
METHODIST girls high school
srilanka 2004.01 - 2006.01
Skills
- Positive work ethos- Quick learner, reliable nature and honest
- Experienced cashier – Ability to handle customers efficiently and accurately
- Well organised- Ability to manage large stock orders and keep up to date records
- Delivers excellent customer service
- Fluent in two languages Tamil and English
- Good IT skills ie Microsoft Word, Excel
- Multilingual communication
- Conflict mediation
- Patience and tolerance
- Team player
- Customer Service
- Conflict Resolution
Affiliations
- I enjoy reading and music and when I can I enjoy walking I also like to keep an eye on the world news
Timeline
Customer assistant
BP RETAIL LTD
2010.01 - 2026.07
AAT NVQ level 2 - undefined
Southames College
2010.01 - 2011.01
Customer Service-Staff Liasion
CARSHALTON NEWS
2009.07 - 2026.07
Some College (No Degree) -
Carshalton College
2009.01 - 2010.01
10 GCSE Equivalent Grades - Maths and English
METHODIST girls high school
2004.01 - 2006.01
LEVEL 2 certificate - Understanding Autism
Nescot distance learning