NIRUPA NOTAM
Birmingham
Summary
Dedicated professional with expertise in patient administration and outpatient bookings, excelling in patient navigation and pathway coordination. Demonstrates proficiency in high-volume call handling and front-of-house support, ensuring seamless stakeholder communication with patients, clinicians, and secretaries. Skilled in NHS systems awareness and accurate data entry, adept at appointment scheduling and clinic template management. Committed to delivering exceptional customer service and complaint resolution, with a keen attention to detail and documentation quality. Aspires to further enhance healthcare operations through strategic coordination and efficient service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Business Development Manager
TechForce Cyber
Aberdeen, Aberdeen City
09.2023 - 01.2026
- Generate and qualify leads via targeted phone, email and virtual outreach to support cyber security services.
- Build relationships with senior stakeholders to understand needs, provide clear information and propose tailored solutions.
- Deliver presentations, support contract discussions and consistently contribute to revenue growth.
- Manage pipelines using CRM tools and share structured feedback with wider teams.
- Stay informed on industry trends to clearly communicate complex concepts in an accessible way.
- Developed strategic partnerships with key stakeholders to enhance market presence.
Patient Administrator
Health Harmonie – NHS Provider
09.2024 - 10.2025
- Served as first point of contact for patients, clinicians, and hospitals, managing high-volume telephone and booking enquiries and supporting approximately 100 patient consultations per day while maintaining a calm, empathetic and professional approach.
- Coordinated outpatient bookings in line with clinical requirements and service timeframes, ensuring patient information was captured accurately and appointments were correctly recorded across relevant booking systems.
- Issued appointment confirmations and acted as main contact for patient queries, providing clear information on next steps, directions, preparation requirements, and helping patients feel supported throughout their journey.
- Prepared and organised clinic notes for clinicians in advance of appointments, supporting smooth outpatient clinics and minimising delays to patient care.
- Monitored clinic flows and proactively identified potential issues with capacity, late arrivals or booking errors, escalating to senior staff where necessary and suggesting practical solutions to keep clinics running to plan.
- Analysed patient feedback and call data to identify pain points in pathway, implementing targeted changes that improved patient satisfaction and reduced complaints by 20%.
- Achieved 100% Call Audit Score and was recognised for delivering consistently high standards of customer service and communication with vulnerable patients and their families.
- Worked closely with multidisciplinary teams to ensure onward referrals, follow-up appointments and investigations were booked promptly, reducing administrative delays and supporting continuity of care.
- Ensured that all written correspondence to patients was accurate, professional and easy to understand, with strong attention to spelling, grammar and tone.
Head of Sales Operations
12Tech Academy
01.2024 - 08.2024
- Managed stakeholder relationships and aligned service delivery with client needs, resulting in a 30% increase in satisfaction.
- Executed full sales cycles and achieved 120% of targets through structured processes and clear communication.
National Sales Head
Robochamps
03.2022 - 01.2024
- Led a 12-person team, exceeding targets by 50–70% and expanding services to 100,000+ students nationally.
- Built and maintained long-term relationships with schools and partners, ensuring consistent service quality.
Head of Admissions
ICBI, India
01.2020 - 02.2022
- Supported prospective clients through the full admissions journey, providing tailored guidance and maintaining detailed records.
- Achieved 200% monthly profit growth and received the ‘VISTA QUEEN’ award for exceptional service and high-end product sales.
Education
MBA - Business Administration and Management
Aston University
Birmingham09.2023
Skills
- Patient administration & outpatient bookings
- Patient navigation and pathway coordination
- High-volume call handling and front-of-house support
- Stakeholder communication (patients, clinicians, secretaries)
- NHS systems awareness and accurate data entry
- Appointment scheduling and clinic template management
- Customer service and complaint resolution
- Attention to detail & documentation quality
Certification
- Recorded Future Tech 101 Certification
- Partner Fundamentals Certification
- VISTA QUEEN – Award for exceptional product sales
Timeline
Patient Administrator
Health Harmonie – NHS Provider
09.2024 - 10.2025
Head of Sales Operations
12Tech Academy
01.2024 - 08.2024
Business Development Manager
TechForce Cyber
09.2023 - 01.2026
National Sales Head
Robochamps
03.2022 - 01.2024
Head of Admissions
ICBI, India
01.2020 - 02.2022
MBA - Business Administration and Management
Aston University