Nirmala Mothe
Summary
Dedicated healthcare professional with expertise in patient communication and care, office and appointment management, and medical terminology. Demonstrates strong time management and multitasking abilities, ensuring compassionate and empathetic care. Proficient in record-keeping, data entry, confidentiality, and data protection. Excellent communication skills paired with proficiency in Microsoft Office Suite enable independent work and effective organisational capabilities. Career goal: to continue providing exceptional patient care while enhancing operational efficiency within a healthcare setting.
Overview
15
15
years of professional experience
1999
1999
years of post-secondary education
Work history
Senior Team Administrator
CNWL NHS Trust
09.2022 - 09.2025
- Providing administrative support to the team, including managing Drs diaries, scheduling meetings, and handling correspondence.
- Communicating with patients, staff, and other stakeholders, including handling phone calls, emails, and in-person interactions.
- Maintaining accurate and up-to-date records and databases.
- Facilitating team communication and collaboration with medical staff to ensure smooth workflow and efficient patient care.
- Generating clinic reports on the system.
- Managing patient appointments, including booking, rescheduling, and maintaining accurate patient records.
- Maintaining strict confidentiality in handling sensitive patient information.
Medical Secretary
GSTT NHS Trust
01.2011 - 08.2022
- Interacted with service users/patients in a calm, professional, and empathetic manner, addressing inquiries and concerns via phone and email.
- Coordinated schedules, appointments, and follow-ups, ensuring timely and accurate service.
- Delivered high levels of customer satisfaction by understanding individual needs and providing tailored assistance.
- Managed physician calendars, scheduled/attended meetings and shared meeting agendas.
- Preparing and managing correspondence (letters, emails, memos)
- Filing, scanning, and managing patient records (electronic and/or paper)
- Maintaining strict confidentiality in handling sensitive patient information.
Education
BSc - Science
Skills
- Service user Communication & Care
- Office & Appointment Management
- Medical Terminology & Healthcare Knowledge
- Time Management & Multitasking
- Compassionate & Empathetic Care
- Attention to detail: Record-Keeping & Data Entry
- Confidentiality & Data Protection
- Excellent communication
- Proficiency in Microsoft Office Suite
- Ability to work independently
- Strong interpersonal and organisational skills
References
susan.shaw44@nhs.net
sepideh.officiyehzadeh@nhs.net
georgia.hanscombe@nhs.net
kate.barker3@nhs.net
Timeline
Senior Team Administrator
CNWL NHS Trust
09.2022 - 09.2025
Medical Secretary
GSTT NHS Trust
01.2011 - 08.2022
BSc - Science
Similar Profiles
Audrey McConnonAudrey McConnon
Business Administrator at CNWL NHS Trust for HMP YOI FelthamBusiness Administrator at CNWL NHS Trust for HMP YOI Feltham
Patrycja BlazejowskaPatrycja Blazejowska
Nursing Associate Practitioner at CNWL NHS Trust/ Practice Plus Group.Nursing Associate Practitioner at CNWL NHS Trust/ Practice Plus Group.
Rita StevensonRita Stevenson
Nurse (Clinical Practice) at CNWL ( CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST)Nurse (Clinical Practice) at CNWL ( CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST)
GEORGIA WOOLLEYGEORGIA WOOLLEY
Senior Team Administrator at Brentnalls SASenior Team Administrator at Brentnalls SA
Sue BennettSue Bennett
Senior Team Administrator at Allight Pty LtdSenior Team Administrator at Allight Pty Ltd