Nirbhay Desai
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
10
10
years of professional experience
Work History
Assistant Cafe Manager
SMILE ON WHEELS
08.2022 - 03.2023
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].
- Secured daily cash by verifying totals and making nightly deposits.
- Introduced new menu items to add variety and selections and meet customer preferences.
Agency Development Manager
MAX LIFE INSURANCE PVT LTD
11.2019 - 07.2022
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Approved staff hiring, termination, promotions and department transfers.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
Coordinator
R V Enterprises, UNIBIZ MULTITRADE PVT. LTD
05.2013 - 10.2019
- Managing purchase and dispatch work such as making &tracking the purchase orders, making dispatch programs etc
- Managing administration work.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
Education
M.B.A - Marketing
NG-IITMUniversity : Lovely Professional University
B.B.A - Finance
Navnirman Institute Of Management,SuratUniversity : VNSGU
Diploma - Multilingual Commuter Programming
MBA - Business Administration And Management
UNIVERSITY OF WEST LONDON
ST MARY'S ROAD,EAILING,LONDON09.2024
Skills
- Maintaining Clean Work Areas
- Sales Tracking
- Equipment Preparation
- Staff Management
- Report Creation
- Stocking and Replenishing
- Event Preparation
- Customer Deliveries
- Inventory Accuracy
- Public Relations
- Billing and Payment Processing
- Customer Experience
Languages
Gujarati
Native language
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Assistant Cafe Manager
SMILE ON WHEELS
08.2022 - 03.2023
Agency Development Manager
MAX LIFE INSURANCE PVT LTD
11.2019 - 07.2022
Coordinator
R V Enterprises, UNIBIZ MULTITRADE PVT. LTD
05.2013 - 10.2019
M.B.A - Marketing
NG-IITMUniversity : Lovely Professional University
B.B.A - Finance
Navnirman Institute Of Management,SuratUniversity : VNSGU
Diploma - Multilingual Commuter Programming
MBA - Business Administration And Management
UNIVERSITY OF WEST LONDON
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