Hi, I’m
Nirankush Tyagi
Ghaziabad,India
Summary
Seeking a challenging role in Operations/Process Excellence where can leverage my expertise in Lean Six Sigma, team management, and process improvements to drive operational efficiency, enhance quality, and contribute to organizational growth
Overview
1
Certification
Work history
Cognizant Technology SolutionsNoida UP, India
Team Leader
08 2014 - 2026.07
Job overview
- Manage direct team of 24 Process Specialists (QA) and 12 Operations Associates
- Ensure quality standards are met as per internal and external stakeholder requirements
- Identify areas for improvement, scope projects, and involve relevant stakeholders
- Maintain regular communication with Process Owners and lead service delivery for assigned processes
- Participate in periodic performance review calls/meetings with business
- Ensure compliance with internal policies, procedures, external regulations, and information security standards
- Document monthly performance reviews for team members, drive reward and recognition activities on floor, and create engagemets
Exl ServicesNoida, India
Quality Compliance Analyst (Process Excellence)
03 2008 - 08 2014
Job overview
- Managed an average of 20 associates as Subject Matter Expert and Quality Compliance Analyst for US-based Property & Casualty Insurance processes
- Facilitated internal calibration sessions among Process QAs, SMEs, and Trainers to ensure scoring consistency
- Prepared monthly Quality decks and shared insights directly with internal and external stakeholders
- Monitored transactions on an ongoing basis, took corrective actions where required, and drove incremental improvements
- Provided coaching and feedback to team members to improve individual performance and productivity
- Onboarded new hires by training them on SOPs and reducing their learning curve
- Ensured compliance with internal policies, procedures, external regulations, and information security standards
- Analyzed and maintained team-level MIS, invoicing, quality, and productivity reports to track performance trends
Education
RVD University
Bachelor Degree from Science
2003 - 2006 (3 education.years_Label)
UP Board
10th & 12th from Science
1999 - 2003 (4 education.years_Label)
Skills
- Problem Solving
- Failure Mode Effect Analysis
- 7 QC Tools
- Value Stream Mapping
- Defect Prevention Process
- Root Causes Analysis
- Six Sigma Black Belt Certified
- Lean Practitioner Certified
Project
Lean Six Sigma Green Belt Project: Quality Score Improvement | Insurance Domain
- Improved process accuracy from 90.00% to 95.50% by identifying root causes and implementing corrective actions
- Exceeded target quality scores and reduced defects through statistical analysis and control plans
Lean Project: Auto Reconciliation
- Reduced manual effort in reconciliation reports and achieved 100% accuracy through automation
- Freed up capacity equivalent to 1.0 FTE, enabling redeployment to value-added activities
Lean Project: Backlog Reduction
- Reduced backlog by 35% in 3 months through process analysis and workload balancing
- Improved customer satisfaction by reducing TAT and eliminating pending cases
- Recognized by management for best practices; solution was standardized and adopted across teams
- Enhanced overall process efficiency and improved key operational KPIs
Certification
- Certtified Six Sigma Green Belt from TBSA Academy
- Certified INTRO 320, INS 21
Timeline
Team Leader
Cognizant Technology Solutions
08 2014 - 2026.07
Quality Compliance Analyst (Process Excellence)
Exl Services
03 2008 - 08 2014
RVD University
Bachelor Degree from Science
2003 - 2006 (3 education.years_Label)
UP Board
10th & 12th from Science
1999 - 2003 (4 education.years_Label)