NIRANJAN HASE

• Ascertain the eligibility of beneficiaries to receive the accumulation after the participant passes away, update the system according to the most recent information received, and settle the claims with the provided guidelines
• Manage team of four, overseeing performance, budgets, growth opportunities, efficiency improvements, training allocation, shrinkage, and leave tracking for optimal operational effectiveness and performance.
• Maintained a defect acceptance rate below 2% by conducting thorough defect analysis and root cause identification
• Implemented internal audits, performed Root Cause Analyses that resulted a 3% quality improvement, and conducted Pareto analyses to analyze 20% improvement areas of research in comprehensive claims, memberships, and service inquiry adjustment transactions.

Achievements:

• 0.6 FTE a year is saved by lessening the SLA for the team via AHT implementations
• 0.3 FTE-saved with upgrading daily reporting dashboard through Tableau
• Through the Kaizen concept, Error trend analysis and RCA Reports are generated

• Oversaw operations in Bank Reconciliation and Third-Party Accounts, developed a advance job aids to elevate operational efficiency and serve as invaluable references for future initiatives. Orchestrated meticulous suspense account migration, showcasing astute leadership with a 97% success rate in training and cross-skilling.
• Performed daily, weekly, and monthly reconciliations between manual and SAP-generated multiple sets of accounts with 98% quality of work. Extract files and meticulously segregate documents into death claim accounts for thorough reconciliation procedures.
• Generated Management Information System (MIS) reports, including Monthly Business Review (MBR) report, Suspense report, reconciliation status report, report on items exceeding $1 million

Achievements:

• Implemented a system for exporting data to update the $1 million and above transactions report, saving the team 0.3 FTE.

• Created, maintained, and processed Oracle SQL and manual accounts by extracting reports from Oracle Discoverer on a daily and monthly basis, and analyzed the data to identify and resolve any discrepancies, as well as processed and resolved claims, such as surrenders, retirements, and maturities.
• Ensured that all accounts were reviewed daily and monthly with 100% accuracy in order to ensure compliance requirements were met and to correct deficiencies, and to investigate the nature and appropriateness of the deficiencies

Project: Migration of new client I December 2013-October 2015

• Formulated an inclusive training plan, aligning with three available resources to meet predefined timelines.
• Instituted weekly client meetings for reviews, enhanced quality standards, and strategy evaluations.
• Created detailed SOPs to streamline processes and boost efficiency.
• Executed the transition process adeptly, showcasing agility and minimizing project timeline delays.