NIRANJAN GHONE
London,United Kingdom
Summary
Customer-focused professional with several years of hands-on experience across retail, food service, customer support, and administrative roles, including billing, cash handling, stock support, and maintaining clean, well-organised customer environments. Experienced in working in fast-paced settings such as cafés, restaurants, retail stores, and office operations, where accuracy, punctuality, and adherence to procedures were essential. Currently pursuing an MSc in Robotics and Artificial Intelligence in London and seeking part-time employment alongside my studies. I am legally eligible to work in the UK for up to 20 hours per week during term time, with full availability on Fridays, Saturdays, and Sundays, and availability from 2:00 PM onwards on Mondays.
Overview
8
8
years of professional experience
Work history
Retail Assistant
Monginis Cake Store
Wai, India
03.2018 - 06.2020
- Coordinated billing, customer orders, stock arrangement, and peak-hour operations.
- Maintained clean shop floor, promoting a welcoming environment.
Customer Service Assistant
Bajaj Allianz Life Insurance
Mumbai, India
09.2016 - 02.2017
- Managed customer queries, resolved complaints, and provided service explanations.
- Collaborated well within a team setting, fostering a positive working atmosphere .
Front of House & Cashier Assistant
Gholap Biryanis
Pune, India
08.2014 - 05.2016
- Coordinated customer service efforts, handled billing counter responsibilities, and provided rush-hour support.
- Upheld store cleanliness standards, contributing to a pleasant shopping environment.
Café Assistant
Durga Hotel Bar & Café
Mumbai, India
06.2012 - 06.2014
- Coordinated table service, assisted at bar, and upheld cleanliness protocols and resetting tables after use.
- Kept the workspace clean for a tidy and hygienic environment.
Education
Master of Science - Robotics & Artificial Intelligence
Queen Mary University of London
London 09.2025 -
Bachelor of Engineering - Mechanical
Sinhgad Institute of Technology & Science
Pune, India 08.2014 - 05.2020
Skills
- Customer service and communication
- Cash handling and billing operations
- Team leadership
- Patience under pressure
- Quality assurance
- Process improvement awareness
- Telephone etiquette
- Task prioritisation
Languages
English
Advanced
Hindi
Native
Affiliations
- Coding & Technology, Gym, Trekking, Swimming, Chess, Football
Timeline
Master of Science - Robotics & Artificial Intelligence
Queen Mary University of London
09.2025 -
Retail Assistant
Monginis Cake Store
03.2018 - 06.2020
Customer Service Assistant
Bajaj Allianz Life Insurance
09.2016 - 02.2017
Bachelor of Engineering - Mechanical
Sinhgad Institute of Technology & Science
08.2014 - 05.2020
Front of House & Cashier Assistant
Gholap Biryanis
08.2014 - 05.2016
Café Assistant
Durga Hotel Bar & Café
06.2012 - 06.2014