NIRALI MANDALIYA
Manchester
Summary
A dedicated professional with a strong focus on customer service and support, adept at handling cash transactions, managing customer inquiries, and ensuring high levels of satisfaction. Demonstrates a goal-oriented approach with a deep understanding of consumer behaviour, contributing to effective business development and customer retention strategies.
In addition to my customer service experience, I have successfully managed a family-owned jewellery business, where I oversaw daily operations, customer relations, and inventory management. I played a key role in ensuring excellent service, building customer loyalty, and increasing sales through personalized customer experiences and strategic promotions.
Known for flexibility, punctuality, and reliability, I consistently showcase promotions to drive customer engagement and meet business goals. My career aspirations include leveraging my skills in customer service and business management to contribute to business growth, improve customer satisfaction, and take on leadership responsibilities.
Overview
8
8
years of professional experience
Work History
Customer Sales Assistant
Next
Manchester
10.2024 - 03.2025
- Built strong relationships with customers, fostering loyalty and repeat business.
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and executed visual merchandising displays to increase product appeal.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
Customer Service Lead
Himalaya Wellness
India
08.2021 - 06.2024
- Prioritized important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Delivered engaging sales presentations to attract potential customers and partners.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels, after contributing 20% revenue growth.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction as well as increased customer engagement by delivering high-quality product demonstrations.
- Provided customers with price information and handled financial transactions.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximize sales opportunities.
- Handled cash transactions, ensuring accuracy and integrity of till management.
- Accurately processed payments using POS Software.
Customer Sales Assistant
Monginis Cake Shop
India
07.2017 - 07.2021
- Delivered professional representation of brand during interactions with customers.
- Collaborated with team members to meet daily sales targets & upsold additional products for increased revenue generation.
- Prioritized tasks effectively in fast-paced retail settings, along with organizing marketing materials, promoting new products and discounts.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction by promptly processing orders to ensure a positive shopping experience for customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Education
Master of Science - Accounting And Finance
University of Salford
MBA - Finance
University of Jaipur
Skills
- Payment processing
- Team collaboration
- Goal-Oriented approach
- Proficient in POS software
- Flexibility in schedule
- Cash handling
- Customer Service & support
- Business development
- Customer retention tactics
- Punctual and reliable
- Promotions showcasing
- Proficient in MS Office Suite, including Word, Excel, Outlook & PowerPoint
Accomplishments
- Sales Growth Contributor:-
- Inventory Management Success:-
Contributed to 20% year-on-year sales growth at Himalaya Wellness by enhancing customer engagement & retention strategies.
Reduced stock discrepancies & maximized product availability.
Timeline
Customer Sales Assistant
Next
10.2024 - 03.2025
Customer Service Lead
Himalaya Wellness
08.2021 - 06.2024
Customer Sales Assistant
Monginis Cake Shop
07.2017 - 07.2021
Master of Science - Accounting And Finance
University of Salford
MBA - Finance
University of Jaipur
Similar Profiles
Jessica TweddleJessica Tweddle
Sales Assistant at NextSales Assistant at Next
Khaula NawabKhaula Nawab
Sales Assistant at NextSales Assistant at Next
Anesha KhalifaAnesha Khalifa
Projects & Communications Manager at NextProjects & Communications Manager at Next
Mariam KhilgeeMariam Khilgee
Sales assistant at J.Sales assistant at J.
Joshua SmithJoshua Smith
Field Sales Advisor at Virgin MediaField Sales Advisor at Virgin Media