Nirajan Aryal

• Timely and Professional Customer Communication:By maintaining a professional demeanor and attentiveness, I ensured that customer concerns were addressed effectively, resulting in high customer satisfaction.
• Cross-Functional Collaboration: I actively liaised with various areas of the business to identify and address critical issues. By working closely with colleagues from different departments, I gained a comprehensive understanding of the organisation's operations and leveraged this knowledge to provide well-informed solutions and enhance overall efficiency.
• Collaboration with External Partners: I effectively collaborated with external partners (DPD/ Royal Mail/ Suppliers) to ensure smooth operations and resolve any credit or claim-related matters.
• Supplier Payment and Payroll Management: I oversaw the efficient processing of supplier payments, ensuring accurate and timely disbursements. Additionally, I effectively managed the payroll process, ensuring accurate calculation and timely distribution of salaries and benefits to employees.
• Cash Flow and Financial Analysis: I played a vital role in reviewing the business's cash flow and finances, closely monitoring incoming and outgoing funds to ensure optimal financial health.
• Cash Handling: I managed cash transactions within the business, implementing robust controls to ensure accuracy, security, and compliance. By maintaining accurate records and reconciling cash inflows and outflows, I ensured transparency and accountability in financial transactions.
• Transaction Reconciliation and International Payments: I performed meticulous reconciliation of business transactions, ensuring the accuracy and completeness of financial records.
• Additionally, I facilitated international payments as required, navigating currency exchange processes and compliance with international regulations.
• Collaboration with Brands and Online Activations: I actively liaised with brands to organise and execute online activations, ensuring successful implementation from start to finish. By leveraging my strong interpersonal skills and negotiation abilities, I fostered mutually beneficial partnerships that led to increased brand exposure and customer engagement.
• Account Management: I successfully managed and nurtured over 150 customer accounts and 30 supplier accounts. By building strong relationships and providing exceptional customer service, I ensured customer satisfaction and loyalty. I also maintained regular communication with suppliers to facilitate smooth transactions and address any issues proactively.
• Business Development and Customer Expansion: I actively sought opportunities to develop new customer relationships and expand our customer network. By identifying potential leads, conducting market research, and implementing targeted sales strategies, I successfully secured new accounts and increased revenue for the organisation.

• Managing quick turnaround of tables, maintaining excellent customer service, dealing with card transactions
• Handling customer complaints and queries
• Delegating responsibilities to floor staff, while communicating effective with the bar staff and the kitchen team to provide effective customer service
• Observed health and safety in the workplace.

Same responsibilities as Martin Inn