NIRAAD BARVE
London,United Kingdom
Summary
Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets.
Having visited almost 30 different countries around the globe. I consider developing relationships with clients to be one of my strongest qualities. I have established exceptional customer service skills throughout my career in hospitality. I have received two awards for "Salesperson of the Year," which has helped me build a solid reputation.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior VIP Tailor-made Travel Specialist
Ten Lifestyle Group UK
London, Greater London
06.2016 - Current
- Arranging tailor made itineraries and any travel requirements round the globe for Ultra-High Net Worth
- Liaising with DMCs to to design the ideal itinerary
- Ensuring that clients have a sense of personal connection, are aware of how to use the service most effectively for themselves, and recognise the value of the membership they have purchased.
- Build strong, trustworthy professional relationships
- Ultra-High Net Worth Lifestyle Manager are the front runners in luxury service, therefore setting a standard for top servicing, striving to positively impact wider servicing and leading by example
- Establish strategies for low users, high users and engage members that haven't used our service for some time, seeking out roadblocks to their use and helping the member
- Manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings
- Promote the wider company business to UHNWI and engage with specialists as much as possible, ensuring top standard of work and service
- Manage daily tasks, ensuring that tasks are completed on time and others can quickly identify priorities in your absence
- Confidently create relationships with suppliers and communicate within the team
- Ensure feedback from UHNW members from previous requests is gathered and use this feedback effectively
- To think commercially and ensure that any opportunities for commission are realized
- Advised customers on specific visa and passport requirements.
- Act as an ambassador for the company at all times
Guest Services/Front of House Concierge Manager
Hilton Hotels UK
09.2009 - 05.2016
- Worked in the capacity of an Assistant Manager overseeing the Front of House and Guest Relations department across four different hotels in York, Watford & London
- Ensure and provide flawless, upscale, professional and high-class guest service experiences
- Analyze customer feedback and provide strategic direction to continuously improve overall rating
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guest's requirements and inquires
- Actively listen and resolve guest complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs)
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
- Promote all amenities, conveniences and programs offered
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
- Appraise team's performance and produce reports
- Supporting existing management team in delivering successful operations; achieving the hotel objectives and improving profitability
- Responsible for high standards of health & safety, hygiene, customer service
- Contributing to initiatives to develop business, improve staff skills and guest satisfaction
- Take personal responsibility for correcting customer service problems
- Maintain personal contact with guests, both internal and external
- Oversee and participate in guest check-in and checkout
- Responsible for next day's room allocations as well as group allocations
- Prepare staffing schedules, complete payrolls and monitor labor costs to budget figures
- Assist, assign, coordinate and supervise day-to-day activities at front desk
- Prepare and conduct Front Desk meetings and resolve issues
- Review daily arrivals, identify potential problems with room's activities and take appropriate action
- Review and resolve report related housekeeping discrepancies.
Education
Master of Business Administration - Management
Nottingham Business School
Nottingham 09.2007 - 11.2008
Bachelor of Science - Hospitality and Travel Administration
Institute of Hotel Management
Jodhpur India 07.2004 - 06.2007
Skills
- Itinerary creation
- Special travel assistance
- Flight and hotel reservations
- Leadership
- Customer-focused
- Travel sales
- Geographical knowledge
- People Management
- Promotions planning skills
- Problem-solving
- Communication skills
- Time management
About Me
I've been residing in the UK for 17 years, yet my native country is India. I travelled to the UK to continue my master's degree after receiving my hospitality degree from Indira Gandhi National Open University with a focus on travel and tourism. I've always been fascinated about meeting new people and travelling, so I decided to pursue this as a profession. I did a lot of travelling for adventure, car rallying, and mountaineering before I graduated. In order to gain more knowledge about tour planning, I worked as a tour leader for a privately held travel company that ran tours in India.
Certification
Certified First Aid Course
Health and Safety for Manager
Leadership Course
Accomplishments
"Sales person of the year"
Affiliations
- Cooking, Mountaineering Travelling, Understanding cultures & Photography.
Languages
English
Fluent
Hindi
Fluent
Marathi
Native
Timeline
Senior VIP Tailor-made Travel Specialist
Ten Lifestyle Group UK
06.2016 - Current
Guest Services/Front of House Concierge Manager
Hilton Hotels UK
09.2009 - 05.2016
Master of Business Administration - Management
Nottingham Business School
09.2007 - 11.2008
Bachelor of Science - Hospitality and Travel Administration
Institute of Hotel Management
07.2004 - 06.2007