Nino Capanzana
London
Summary
Accomplished professional with expertise in fintech operations and cross-border payments, specializing in transaction management and operational resilience. Demonstrates strong capabilities in risk management and controls, with a proven track record in automation, process optimization, and regulatory alignment. Adept at leading and developing teams, driving organizational success through strategic initiatives and operational excellence.
Overview
28
28
years of professional experience
31
31
years of post-secondary education
Work history
Head of Operations
Odola Limited
London
08.2025 - 09.2025
- Oversee and manage all aspects of Odola's operational strategy and execution.
- Streamline operational processes, ensuring efficient resource management and enhance operational productivity across teams.
- Collaborating with product, compliance, and engineering, customer service and senior leadership teams to ensure alignment on operational goals and execution.
- Implement continuous improvement to operational policies and procedures to support Odola's growth and scalability.
Multiple Roles
Zepz (WorldRemit & Sendwave)
London
06.2012 - 07.2025
- Software Engineer (Apr 2025 – Jul 2025) Rolled out the Smart Routing Project, automating payout partner selection based on predefined logic. This reduced reliance on manual processes, increased delivery speed, and optimized partner usage. Acted as a key stakeholder from the Operations perspective, ensuring that engineering solutions supported both compliance requirements and operational efficiency.
- Junior Software Engineer (Jan 2024 – Mar 2025) Collaborated with the back-office team to migrate multiple applications from legacy systems to an internally built UI platform, ensuring seamless decommissioning of outdated tools. Provided operational support during system migration projects, resolving issues and minimizing service disruptions. Assisted in the development and testing of new systems, contributing to improved functionality and performance.
- Senior Technical Operations Manager (Jan 2019 – Dec 2023) Led teams in the implementation of new payout routes and managed the migration from legacy systems to modern payout platforms. Served as the senior operational stakeholder in cross-functional initiatives, ensuring that business requirements were embedded in technical solutions. Collaborated closely with internal product and engineering teams, as well as external payout partners, to enhance global transaction capabilities and strengthen operational resilience.
- Operations Manager (Jan 2014 – Dec 2018) Supported product launches and led the operational integration of new payout partners, enabling expanded service coverage and customer reach. Enhanced efficiency of transaction monitoring and customer support processes through process improvements and system optimization. Collaborated with payout partners and internal teams to ensure smooth customer transactions and reduce friction across payment flows.
- Systems Administrator & IT Security Manager (Jun 2012 – Dec 2013) Managed domain servers and ensured robust IT security for a rapidly growing fintech organization. Strengthened the IT infrastructure to support the scale-up of remittance services, enhancing system reliability and security.
Multiple Roles
Philippine National Bank (Europe) Plc
London
02.1998 - 01.2012
- ICT Admin / IT Head (Apr 2004 – Jan 2012) Managed IT servers, network infrastructure, and security for the bank’s European operations, ensuring high system availability and data protection. Oversaw system upgrades, core banking integrations, and technology refresh projects, minimizing disruption to business operations. Provided IT training and technical support to staff, improving system adoption and reducing operational issues. Led vendor management and technology procurement, ensuring cost-effective and secure IT solutions.
- Remittance Processor (Feb 1998 – Mar 2004) Processed remittance transactions accurately and efficiently, ensuring compliance with internal controls and regulatory standards. Assisted in cashiering duties, including cash handling, reconciliation, and balancing daily transactions. Handled customer complaints and service queries with professionalism, maintaining high levels of customer satisfaction.
Education
01.2000 - 01.2011
GNVQ - Business, GCSE Maths
Leyton Sixth Form College
01.1985 - 01.1995
High School Graduate - undefined
St Andrews School
01.1985 - 01.1995
Skills
- Fintech Operations & Payments
- Cross-Border Transaction Management
- Compliance & Regulatory Readiness (UK, FCA)
- Risk Management & Controls
- Automation & Process Optimisation
- Team Leadership & Development
References
References available upon request.
Timeline
Head of Operations
Odola Limited
08.2025 - 09.2025
Multiple Roles
Zepz (WorldRemit & Sendwave)
06.2012 - 07.2025
01.2000 - 01.2011
Multiple Roles
Philippine National Bank (Europe) Plc
02.1998 - 01.2012
GNVQ - Business, GCSE Maths
Leyton Sixth Form College
01.1985 - 01.1995
High School Graduate - undefined
St Andrews School
01.1985 - 01.1995