NINGARAJ GOWDA
Bangalore
Summary
A dynamic professional with more than 15 years’ experience in Client Servicing Client Accusation, Client Relationship Management and Digital Market Industry. Currently associated with Pepagora India Pvt Ltd Bangalore, Karnataka as Cluster Head- New sales Business Development. Expertise in handling all marketing/business development activities, analysing market trends, establishing healthy & prolonged business relations with clients. Adroit in liaising with other departments for planning & implementing sales strategies Deft at maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction, customer up gradation and business Retention Proficient in developing & streaming systems with proven ability in enhancing operational effectiveness within the cost time & quality parameters Gathering market intelligence & providing valuable inputs for fire tuning sales & marketing operations.
Overview
15
15
years of professional experience
Work History
Cluster Head
Pepagora India Pvt Ltd
Bangalore
06.2025 - Current
- Conducted regular performance reviews with store managers, setting targets and providing support to achieve business objectives.
- Led by example to promote a positive work culture, encouraging teamwork, professionalism, and commitment to excellence among staff.
- Led recruitment and training initiatives for staff across all stores, enhancing customer service and employee satisfaction.
- Monitored financial performance of each location, identifying areas for improvement and implementing corrective actions.
- Developed and implemented strategic plans for sales growth across multiple locations, resulting in a consistent increase in revenue.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Built new business partnerships to drive customer acquisition and generate revenue.
Branch Manager
INFOCOM NETWORK PVT LTD
Bangalore, Karnataka
07.2022 - 04.2025
- Reaching out the new clients with effective product knowledge
- Administer and ensure compliance to all sales practices in branch
- Built successful business culture focused on performance optimisation and goal attainment.
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Maintain the productivity of the sales officers (SOS)
- Meet the business targets
- Identify sales opportunities
- Direct operational activities on a day-to-day basis
- Generate leads for new business and customers
- Prepare and analyse profit and loss statement for branch
- Provide training to the sales officer (SOS)
- Source accounts of small businesses and as well as households
- Achieve sales targets
- Guide sales officers and introduce clients to them
- Maintain stability in smooth-functioning of the activities in branch
- Maintain knowledge on all bank products and services and assist to resolve customer queries
- Product and process knowledge
- Able to motivate a team Conduct performance review for team on regular basis
- Prepare and analyse profit and loss statement for branch and maintain all current business and ensure optimal level of customer services.
- Analyse and identify all customer issues in sales processes and recommend solutions and perform regular quality assessment.
- Prepare reports for all field managers and analyse all financial performance for annual budget.
Senior Business Development Manager
NOWFLOATS TECHNOLOGIES PVT LTD
07.2015 - 07.2022
- Servicing the existing clients along with the team Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members
- Responsible for client retention, per client revenue optimization & renewals with the team.
- Keep a close track on work in process, customer complaints and accounts receivables Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client's work status, and receivables
- Accurately forecasts weekly, monthly, quarterly and yearly revenue streams.
- Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Team Sales reports.
- Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers.
- Recruit, develop & ensure Retention of team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.
- Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel.
- Drive performance incentive structure and sales promotion schemes.
- Collecting market feedback and provide periodic updates to the management for a formulation of policy & strategy.
- To penetrate all targeted accounts and originate sales opportunities for the company's products and services.
- To set up and deliver sales presentations, product/service demonstrations on daily basis with team
- To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure
- To erasure that all payments are collected as per the company's payment terms.
- Ensure adherence to sales processes and requirements
- Conduct performance review for team on regular
New Client Acquisition (Nsd Division Team Lead)
Indiamart Intermesh Ltd
12.2013 - 06.2015
- Ensures the success of the team by achieving individual and team sales targets.
- Mentors and helps the team to achieve/exceed their sales targets.
- Ensures daily/weekly/monthly reporting.
- Innovates with the team on new ways to approach in the market to strengthen the bottom line.
- Completely owns the city targets.
- Conducts all kinds of product/process training for any new recruits in the team and also conducts refreshers for the existing team.
- Becomes a consultant to the team as well as customers, by adopting a consultative selling approach.
- Generates own business leads, business planning/sales planning.
- Diligently manages the ERP and ensures the same for the team.
- Ensures customer on-boarding process is fast and smooth.
- Owns and manages the customer life-cycle.
- Involves team in customer engagement and provides valuable feedback about the product and services.
- Leads and manages sales and operations to deliver optimum and time bound results.
- Adheres to the values and behaviour of Indiamart.
Business Development Manager
Pensa Media Solutions Pvt Ltd
04.2012 - 11.2013
- Taking care of key accounts assigned for proper services and business revenues.
- Generating new business through Online Selling
- Maintaining a healthy relationship with existing customers while opening up fresh customers
- Handling all the sales activities follow-ups, DSR in Crm software.
- Generating weekly & monthly reports in sales Force.
- Identification of Markets for Business Development and Generating Business Lead.
- Identifying High Potential clients and acting as a business consultant, educate new services/offers, putting proposal, follow-up for the deal.
- Presenting, Educating and Concept Selling of Pensamedia.com as their Preferred Solution for the business, Able to handle 3-4 daily sales call, day to day sales and order booking and reporting to Senior Manager of the Company.
- Maintaining and updating the MIS of Daily sales and regular reported to Head of Department of Bangalore, Head Office.
Team Lead
India MART Intermesh Ltd
11.2010 - 03.2012
- Searching prospect cent over the Internet
- Doing cold calls to prospect clients
- Espaliering the product to prospect client
- Fixing agent with clients everyday
- Preparing proposer for the new and existing clients
- Generating fresh news
- Doing market analysis on weekly basis
- Converting the prospect leads to business
- Weekly once outstation campaign
- Sending daily report to the manager
- Maintaining CRM on daily basis
- Monthly visit to existing cents
Education
MBA/PGDM -
Bangalore University
01.2010
B.Com -
Bangalore University
01.2008
PUC -
State Board
01.2005
SSLC -
State Board
01.2003
Skills
- Business Development
- Marketing
- Excel
- Client Relationship Management
- Sales and Marketing
Languages
Kannada
English
Hindi
Timeline
Cluster Head
Pepagora India Pvt Ltd
06.2025 - Current
Branch Manager
INFOCOM NETWORK PVT LTD
07.2022 - 04.2025
Senior Business Development Manager
NOWFLOATS TECHNOLOGIES PVT LTD
07.2015 - 07.2022
New Client Acquisition (Nsd Division Team Lead)
Indiamart Intermesh Ltd
12.2013 - 06.2015
Business Development Manager
Pensa Media Solutions Pvt Ltd
04.2012 - 11.2013
Team Lead
India MART Intermesh Ltd
11.2010 - 03.2012
MBA/PGDM -
Bangalore University
B.Com -
Bangalore University
PUC -
State Board
SSLC -
State Board