NING JACK

· Managed weekly payroll data, including expenses, absence, and overtime details weekly.

· Recorded minutes for disciplinary grievance and performance meetings to support clear decisions.

· Oversaw employment paperwork, including contracts and letters, meeting policy and HMRC standards.

· Created email notifications, invitations and agendas for meetings, events and appointments.

· Researched industry trends, contributing to strategic planning.

· Conducted exit interviews to gather feedback from departing employees for organisational improvements.

· Provided administrative support during annual appraisal process resulting in seamless execution.

· Liaised closely with other departments for effective cross-functional collaboration.

· Handled leave management duties, facilitating appropriate cover arrangements during absences.

· Implemented new onboarding procedures for smoother integration of new hires into teams

· Updated records with employee status, personal information and agreement term changes.

· Completed new joiner onboarding documentation and reference checks.

· Communicated interview outcomes with internal and external candidates.

· Logged job applications, interviews and recruitment outcomes in orderly systems.

· Maintained clear, accurate salary records for improved department budgeting.

• Delivered comprehensive HR and volunteer administration support across the organisation, providing a high level of administrative and operational assistance throughout the employee and volunteer lifecycle.
• Created engaging job descriptions and recruitment advertisements to attract suitable candidates, coordinated interviews, and maintained regular communication with applicants throughout the recruitment process.
• Managed pre-employment checks, including references and DBS applications, completed onboarding documentation, and maintained accurate HR records.
• Designed onboarding resources and training materials, facilitated volunteer inductions, and supported performance reviews by identifying training and development opportunities.
• Produced volunteer rotas to ensure appropriate organisational coverage, monitored attendance, and proactively addressed recurring issues.
• Acted as the first point of contact for volunteers, building strong working relationships, while producing internal communications and volunteer newsletters and effectively managing a varied administrative workload.

• Reviewed confidential financial documentation with exceptional attention to detail while maintaining accurate client records across multiple CRM systems.
• Managed both inbound and outbound client communications and liaised with creditors to verify balances and obtain reference information.
• Maintained Excel reports to support case progression, collaborated closely with colleagues across multiple departments, and actively participated in daily operational meetings using Microsoft Teams to ensure efficient workflow and effective communication.
• Facilitated training sessions for junior assessors, resulting in improved team performance.
• Adhered strictly to ethical guidelines whilst conducting assessments to maintain integrity in results obtained.
• Kept accurate records of all assessments conducted, aiding transparency and accountability in recruitment processes.

• Supported individuals in returning to employment through tailored advice and coaching.
• Developed relationships with local employers to identify employment opportunities.
• Delivered empathetic, person-centred support to individuals with varying needs.
• Managed competing priorities within a busy, target-driven environment.
• Implemented innovative outreach methods to engage hard-to-reach individuals.
• Created individualised action plans, achieved successful outcomes for clients.
• Built client rapport to enhance positive employment outcomes.
• Conducted mock interviews to enhance client confidence and preparedness.
• Provided CV review services for improved job application success.

• Managed client cases throughout the IVA process.
• Built strong relationships with clients and stakeholders.
• Processed payments and maintained accurate account records.
• Negotiated effectively with clients while delivering excellent customer service.
• Consistently exceeded performance and sales targets.

NHS 111 – Call Handler (Part Time) | 2015 – 2018

PDHL – Team Leader / Case Handler | 2013 – 2015

Gopher Money – Senior Sales Advisor | 2010 – 2013

Welcome Finance – Senior Sales Advisor | 2007 – 2010

The Debt People – Debt Advisor | 2006 – 2007

Department for Work and Pensions – Civil Servant | 2002 – 2006

Springs Hair & Sun Centre – Hair Stylist | 2000 – 2002

• Recruited, trained and coached new team members.
• Supported HR with disciplinary meetings and employee performance management.
• Conducted staff appraisals and implemented retention initiatives.
• Produced management reports and performance forecasts.
• Resolved customer complaints professionally and effectively
• Implemented training programmes, improving team performance levels.
• Led high-performance sales teams, ensuring achievement of targets.