Nina Treherne
United Kingdom
Summary
Results-driven professional with expertise in relationship building, objection handling, and active listening to drive successful lead qualification. Skilled in pipeline generation, cold calling, and delivering product knowledge and demo support to meet and exceed targets. Proficient in CRM systems like Salesforce, with a target-driven mindset and a strong focus on achieving measurable outcomes.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Customer Support Agent
Tixstock
Manchester
2025.09 - 2026.02
- Provide timely, accurate and friendly support to marketplaces, sellers and customers via slack, intercom and WhatsApp.
- Assist users with account issues, order queries, ticket delivery, and platform navigation.
- Utilised CRM software to maintain accurate records of customer interactions, ensuring efficient follow-up and support.
- Collaborate with cross-functional teams; including operations, product, events team, account managers, to resolve issues efficiently.
- Uphold Tixstock’s commitment to high-quality service and operational excellence
Business Development Representative
ResultsCX
Dublin
2024.05 - 2025.01
- Achieved daily KPIs of 60+ calls, 50+ ops engaged, and 120 minutes talk time, targeting 6 sales per month.
- Conducted cold calls targeting small/medium-sized e-commerce businesses in US market to expand client base.
- Conducted cold calls targeting small/medium-sized e-commerce businesses in US market to expand client base.
- Utilised various platforms like LinkedIn, Sales Navigator, ZoomInfo, Wappalyzer and Google to conduct thorough research on businesses prior to outreach.
- Streamlined salesforce pipeline management, improving tracking and follow-up processes.
- Built lasting relationships with key decision-makers, by building rapport, understanding their needs, and presenting customised solutions.
- Accelerated brand visibility by executing strategic business development activities.
Customer Service Advisor
The National Lottery
Dublin
2023.03 - 2024.02
- Enhanced first-contact resolution rates by swiftly identifying root causes of customer issues and delivering effective solutions
- Managed high-stress situations calmly and professionally, maintaining excellent rapport with customers during difficult conversations and escalations.
- Installed, configured, and maintained computer systems and network connections by diagnosing and troubleshooting hardware, software, and network issues.
Specialist Content Analyst
Accenture
Dublin
2021.11 - 2022.06
- Promoted to Specialist Content Analyst for delivering high-quality work that aligned with company goals.
- Mentored junior team members, guiding them in industry best practices to enhance their skills and confidence.
- Recognised consistently as a top performer, achieving and surpassing targets through dedication and expertise.
Quality Analyst
Accenture
Dublin
2020.04 - 2021.11
- Reviewed flagged content on social media platforms to confirm compliance with company policy and enhance user safety.
- Utilized project management software to track progress, assign tasks, and communicate effectively with team members during content development.
- Met and exceeded KPIs established by management, contributing to overall team objectives.
Sales Advisor
The Perfume Shop
Dublin
2019.11 - 2020.03
- Collaborated with marketing team to ensure effective product launches.
- Facilitated smooth checkout process, resulting in higher customer satisfaction.
- Delivered excellent customer service by addressing and resolving queries.
Sales Representative
JMB Interactive
Dublin
2019.03 - 2019.11
- Represented well-known charities, building trust with potential donors to foster long-term relationships.
- Engaged prospects through exceptional selling skills, securing monthly direct debit sign-ups to support charitable initiatives.
- Promoted to sales team lead after only two weeks due to exceeding sales targets.
- Trained a team of 3 individuals in sales techniques.
- Facilitated training sessions for new recruits at the companies new Manchester office.
Education
Certificate of Higher Education - Fashion Design
Griffith College
Dublin 2022.09 - 2023.06
Certificate of Higher Education - Personal Training
Elite Fitness and Performance
Dublin 2018.01 - 2018.04
A-Levels -
The Institute of Education
Dublin 2014.09 - 2016.06
Skills
- Relationship building
- Objection handling
- Active listening
- Lead qualification (BANT / MEDDIC / SPIN)
- Pipeline generation
- CRM proficiency (Salesforce)
- Target-driven mindset
- Product knowledge & demo support
- Cold calling & phone presence
Accomplishments
- Selected to be on the team to launch a brand‑new sales campaign at ResultsCX, successfully securing the campaign’s first sale.
- Contributed significantly to improving outreach performance by helping refine and optimise the outbound call script at ResultsCX.
- Promoted to Specialist Content Analyst at Accenture, taking on responsibility for training and onboarding new team members.
- Promoted to Team Lead at JMB Interactive after just two weeks, recognised as a top performer within the company.
- Qualified Personal Trainer with certifications in gym instruction and nutrition, demonstrating discipline, commitment, and goal‑driven focus.
- Completed the Border Half Marathon (Co. Limerick, 2024), showcasing resilience, consistency, and long‑term dedication to personal goals.
Timeline
Customer Support Agent
Tixstock
2025.09 - 2026.02
Business Development Representative
ResultsCX
2024.05 - 2025.01
Customer Service Advisor
The National Lottery
2023.03 - 2024.02
Certificate of Higher Education - Fashion Design
Griffith College
2022.09 - 2023.06
Specialist Content Analyst
Accenture
2021.11 - 2022.06
Quality Analyst
Accenture
2020.04 - 2021.11
Sales Advisor
The Perfume Shop
2019.11 - 2020.03
Sales Representative
JMB Interactive
2019.03 - 2019.11
Certificate of Higher Education - Personal Training
Elite Fitness and Performance
2018.01 - 2018.04
A-Levels -
The Institute of Education
2014.09 - 2016.06