Highly skilled professional with exceptional analytical abilities and a process-driven mindset. Proficient in SAP, D365 and Oracle, with a strong background in financial forecasting, project oversight, and operational support. Demonstrates ethical conduct, interpersonal effectiveness, and inspiring motivation to develop high-performing diverse teams. Adept at customer relationship management systems, performance metrics evaluation, and effective delegating. Committed to mentoring and coaching through a coaching approach while thriving under pressure to achieve results-focused outcomes.
Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations. Ready to use and develop organisational, strategic planning, and interpersonal skills in future roles.
Overview
25
25
years of professional experience
4017
4017
years of post-secondary education
Work History
Transactional Acounting Manager
Cawood Scientific Limited
05.2023 - Current
Managed team dynamics by implementing conflict resolution strategies.
Oversight of direct reports dealing with credit control, cash application and payment processing
Responsible for development and hiring of team(15)
Responsible for improving overall working capital through partnering with direct reports and business to drive improved cash flow
Responsible for process improvement across team and implementing counter measures when team is not on plan
Special Projects supporting financial controller
Balance sheet reconciliations for AP (Accounts Payable), AR (Accounts Receivable) and associated holding accounts
Direct responsibility for Cawood corporate accounts
Support proper accounting and reconciliations of fixed assets and prepaid accounts
Ad hoc support for corporate parent as well as finance team
Streamlined procedures which led to improved efficiency within credit department.
Facilitated training and development of junior staff members, enhancing their skills and knowledge in credit management.
Developed strategic plans to mitigate potential credit risks.
Collaborated effectively with other departments fostering cohesive working environment.
Maintained accurate records on all customer interactions, ensuring transparency in operations.
Developed and cultivated strong professional relationships across company departments.
Streamlined financial operations by implementing efficient accounting processes.
Facilitated smooth audits with meticulous record keeping.
Managed cash flow efficiently, maintaining healthy business operation.
Led accounts payable and receivable operations, ensuring timeliness and accuracy in transactions.
Maintained cash flow by monitoring bank balances and cash requirements.
Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
Liaised with external auditors to ensure complete compliance to local regulations.
Reviewed work of accounting team meticulously to maintain consistent standards.
Regularly corresponded with multiple teams, implementing harmonising solutions to address inconsistencies in daily accounting activities.
Supervised accounting department operations and team of 15 employees.
Trained and motivated accounting team to maximise performance, assessing work standards regularly and offering insightful feedback.
Reviewed bookkeeping and management accounts to achieve clear and correct reports.
Boosted department efficiency by streamlining operational processes.
Accounts Payable and Credit Manager
ACAL BFI UK LTD
11.2018 - 05.2023
Company Overview: Electronic business – Providing components and software solutions
Current achievements ; DSO reduction from 55 days to 46.7 days in one year
Best result in last 10 years
Bad debt write off, reduced to almost 0 in last 24 month
Restructure of team activities and prioritized analytical credit assessments and individual collection activities
Improved Sales communication and new opportunities deals by incorporating extra terms
Several on-going projects aimed to further improve cash flow
Other tasks ; Monthly reports to local sales and head office as per Group requirements
KPI adjustment, review , analyses , cash flow
Team training
Electronic business – Providing components and software solutions
Increased client satisfaction by promptly responding to inquiries and resolving issues.
Ensured compliance with company policies by conducting regular audits of credit processes.
Managed team of credit analysts, improving overall department performance.
Worked closely with sales teams to ensure smooth transaction processes for clients.
Credit Risk Manager
Philips Lighting
01.2015 - 04.2018
Develop industry -leading Credit Risk policies and procedures
Work with Share Service environment
Coordinate approval process for credit limit and payment terms in accordance to company global policy
Participate as active member in Dispute and Credit Council
Produce specific detailed customer reviews
Provide monthly credit and collections reports and results to Senior management
Work closely with credit insurer and administer credit insurance policy, submitting and winning appeals
Monitor media information and e-info related to customer
Manage high profile customer & work with customer to negotiate financial security
Build constructive and positive relationships with Sales teams working collaboratively to deliver Sales targets
Initiate and Lead projects to improve processes and core functions
Travel in UK and oversee as necessary
Training and recruitment duties
Key escalation person for bad debt, high risk(key) customer
Overall size of ledger 170M per year
Bridgehead function towards sectors regarding cash collection and collection performed by share service
Follow up on relevant queries and solving escalations in close cooperation with sectors
Ensure collection are meeting KPI
Work with other team to Reduce shortages
Cash, Collection, Risk analyses with board of Directors
Modeled potential credit exposure of new and existing transactions as part of risk management.
Wrote professional correspondence outlining ageing account information.
Senior Key Credit Controller
Dairy Crest
04.2012 - 03.2014
Responsible for high risk accounts( 100 accounts), ensure procedure and targets were met as given
Duties included : Maintain debt below target
Improve customer care and relations
Customer visits when necessary
Report to management any variation
Credit check customer
Manipulating data on excel and running age debt reports
Reporting damage and missing stock, dealing with over 100 depots
Appointed : Implementation of Oracle collection tool
(Testing and training user)
Managed customer accounts for maintaining positive client relationships.
Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
Senior Controller/analyst (team Leader)
Four Marketing Ltd
10.2010 - 04.2012
Overall responsibility of all 600 accounts (10M), intercompany and externals customer
Responsible for assessing risk on new accounts by way of credit information provided, reading financial accounts and trading histories
Also responsible for managing money loaned to or owed to business and involved in all stages of arranging loan facilities, payments and debt recovery
Duties: Making checks with banks about potential customer's credit rating
Having to make decisions as to whether to offer credit to client based on financial
Arranging terms and conditions for any financial agreements
Ensuring team is working towards target, review PPI
Involved in re-negotiating of agreements
Updating customer records & ensuring that administrative records are up to date
Identifying accounts that will require special attention or investigation
Visiting customers and travelling to business meetings
Manipulating data on excel and running age debt reports
Arranged and set up Direct Debit payment systems
Investigated mis-allocated cash and monies gone missing
Wrote detailed reports for board of directors
Stopped supply of goods or services due overdue accounts
Completed monthly and weekly reconciliations
Training and development of new recruiters
Dealing with agencies and solicitors if necessary regarding all litigation in process
Senior Credit Controller / Project (implementation of oracle)
AQA
06.2006 - 10.2010
Company Overview: Guildford
Responsible for deal with over 3,000 accounts, with debt over 60 days under 1% including high risk account, which involves: calculating DSO / average debtor days, cash flow forecasting, analyzing aged debt, Dealing with complaints and query resolutions, making presentations (spreadsheets), inputting invoices, escalating issues in timely manner to management when necessary
Negotiating successful repayment of long-standing debts
Identifying “at risk” renewals
Reconciling large accounts, building relationships with customers, restoring and reinstating account receivables and increased customer retention
Collecting debt over phone and interviewing corporate and domestic customers when required
Helped clear reconciliation and bad debt backlog that helped company’s cash flow
Negotiated with few local businesses and obtained new accounts
Creating month-end and financial reports
Deputizing for Office Manager and Accounts Receivable Team Leader when required
Helped with staff training plans
Personally reduced debt from 40 % over 60 days to 1% in only 7 months
Met all Key Performance Indicators (KPIs) and set objectives
Guildford
Sales Ledger
AQA examination Board
04.2004 - 06.2006
Company Overview: Charity, GOV, Guildford
Responsible for Sales Ledger Accounts, petty cash, expenses, invoicing and post, as well as administrational effectiveness and all aspects and daily operations of customer support
Helped implement internet sales website into account system
Input of accurate invoice data, cheques, BACs and daily reconciliation of bank account
Downloaded bank account reconciliation of internet sales, refunding customers when necessary
Reported weekly to management
Assisted with restructure of team
Charity, GOV, Guildford
Purchase Ledger
AQA
06.2003 - 04.2004
Within Credit Control: dealt with customers to control payment terms and solve invoice queries
Prepared reports on different aspects of the business on weekly and monthly basis and daily registration of invoices and credit notes
Helped project manage the establishment of a new integrated and automated invoicing and reporting system
Gained good experience of Excel, Spreadsheets and MS Word
Nominal Ledgers: Processing invoices with corresponding nominal coding
Dealing with supplier enquiries
Reconciling monthly cheque reports / supplier statements and issue of payments
Introduced BACS payments to the purchase ledger
Banking and Expenses Control: Checking recorded and banked remittances from customers
Issuing cash and expenses for staff
Administrator
Zurich Insurance (AVIVA)
01.2000 - 12.2003
Responsible for engineer work load diary
Arrange external assistant
Dealing with claims and complains
General office duties
Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
Education
Finance and Accounting Degree - 4/6 Modules completed
Arden University
Coventry
AAT - Level 2 and 3
Farnborough
Credit Management -
ICM
Skills
Exceptional analytical skills
Process driven
Lean trained
SAP and Oracle user
Thrive under pressure
Active listener
Coaching approach
Results focused
Develop high performing diverse teams
Ethical conduct
Interpersonal effectiveness
Inspiring motivation
Performance metrics evaluation
Customer relationship management systems
Effective delegating
Financial Forecasting
Project oversight
Negotiation
Custom
Available on request.
Timeline
Transactional Acounting Manager
Cawood Scientific Limited
05.2023 - Current
Accounts Payable and Credit Manager
ACAL BFI UK LTD
11.2018 - 05.2023
Credit Risk Manager
Philips Lighting
01.2015 - 04.2018
Senior Key Credit Controller
Dairy Crest
04.2012 - 03.2014
Senior Controller/analyst (team Leader)
Four Marketing Ltd
10.2010 - 04.2012
Senior Credit Controller / Project (implementation of oracle)
AQA
06.2006 - 10.2010
Sales Ledger
AQA examination Board
04.2004 - 06.2006
Purchase Ledger
AQA
06.2003 - 04.2004
Administrator
Zurich Insurance (AVIVA)
01.2000 - 12.2003
Finance and Accounting Degree - 4/6 Modules completed