Callum D'Cruz Russell
London,United Kingdom
Summary
Motivated and reliable transport professional with over 4 years of experience in bus operations, engineering support, and customer service. Proven ability to manage high-pressure environments, support large-scale daily operations, and maintain safety and compliance standards.
Overview
1
1
Certification
Work history
Senior Garage Supervisor
Go-Ahead London
London
- Monitored employee attendance records for maintaining discipline within the team.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Oversee daily garage operations
Bus Driver / Engineer / Run-Out
Go-Ahead London
London
- Operated across multiple routes, supported engineering team, conducted safety checks, managed run-out of 150+ vehicles, and minimised service disruption.
Customer Service Advisor
Halfords Autocentre
- Managed bookings, advised customers, and delivered excellent service while upselling relevant solutions.
Landscape
Dcruz Landscapes
- Delivered landscaping projects and worked closely with clients to meet expectations.
Security supervisor
HID Security Services Ltd
- Ensured adherence to health and safety regulations, promoting a secure environment.
- Monitored alarm systems effectively preventing unauthorised breaches.
- Coordinated security operations during high-profile events for optimal crowd management.
- Formulated annual budgets, controlling expenditure effectively.
- Implemented innovative product lines to diversify revenue streams.
- Negotiated key partnerships, strengthening business network.
Education
GCSEs - Maths, English, Science
Carshalton Boys Sports College
Skills
- Team leadership
- Transport operations
- Health & safety compliance
- Customer service
- Problem-solving
- Time management
- Conflict resolution
- IT systems
Certification
- Category D, DE, D1, D1E Licences
- SIA Licence
Timeline
Bus Driver / Engineer / Run-Out
Go-Ahead London
Customer Service Advisor
Halfords Autocentre
Landscape
Dcruz Landscapes
GCSEs - Maths, English, Science
Carshalton Boys Sports College
Senior Garage Supervisor
Go-Ahead London
Security supervisor
HID Security Services Ltd