Nina Nassir
London, England
Summary
Dedicated and reliable hospitality professional with progressive leadership experience in café and restaurant environments across North America and the UK. Recognized for delivering a distinctive, customer first service approach shaped working in North America, with a strong emphasis on efficiency, professionalism, and guest satisfaction. Proven ability to lead teams, manage high volume operations, and maintain financial and operational accuracy. Skilled in team supervision, specialty coffee preparation, and managing fast-paced operations while maintaining high service and quality standards.
Overview
5
5
years of professional experience
Work history
Head Barista
Cafe House London
London, England
12.2024 - 02.2026
- Led daily café operations, supervising baristas and support staff to ensure smooth service flow during peak hours
- Managed scheduling, shift planning, and team performance to maintain high service and efficiency standards
- Trained and onboarded new staff on espresso preparation, customer service excellence, and health & safety protocols
- Maintained inventory levels, placed supply orders, and reduced waste through effective stock control practices
- Managed opening and closing duties to ensure smooth daily operations
Shift Supervisor
Starbucks Coffee
Toronto, Canada
02.2021 - 12.2024
- Supervised daily store operations, leading a team of baristas to meet performance, sales, and customer service targets
- Delegated tasks, monitored workflow, and ensured efficient service during high volume periods
- Assisted Store Manager with inventory management, cash handling, sales and cash audit procedures
- Coached team members on beverage quality standards and customer engagement strategies
- Trained new hires and conducted ongoing performance feedback to support team development
- Ensured adherence to company policies, food safety regulations, and operational procedures
Head Waitress
The Keg Steakhouse
Toronto, Canada
04.2021 - 11.2024
- Led FOH service during shifts, coordinating with kitchen and bar teams to ensure timely and accurate order delivery
- Provided high level customer service in a high trafficked dining environment
- Trained and mentored new servers on service standards, POS systems, and guest experience protocols
- Handled customer concerns and special requests with professionalism and discretion
- Assisted with shift cash outs, billing accuracy, and reconciliation procedures
- Contributed to increased guest satisfaction through personalized service and strong product knowledge
Education
Bachelor of Arts - Communications
University of Toronto
Toronto, CanadaMaster of Business Administration -
York University
Toronto, CanadaBachelor of Arts - Human Rights & Equity Studies
University of Toronto
Toronto, CanadaSkills
Reliable Dependable Trustworthy & Accountable Efficient Detail Oriented Strong Multitasking Abilities Team Leadership Staff Training & Development Customer Service Excellence Cash Handling & Financial Accuracy Inventory Management Opening & Closing Procedures Time Management Conflict Resolution POS Systems Sales & Upselling Specialty Coffee Preparation Espresso Machine Operation Beverage Quality Control Coffee Craftsmanship Fast-Paced Environment Adaptability Team Collaboration
Timeline
Head Barista
Cafe House London
12.2024 - 02.2026
Head Waitress
The Keg Steakhouse
04.2021 - 11.2024
Shift Supervisor
Starbucks Coffee
02.2021 - 12.2024
Bachelor of Arts - Communications
University of Toronto
Master of Business Administration -
York University
Bachelor of Arts - Human Rights & Equity Studies
University of Toronto