Nina Muthamia
Kent
Summary
Compassionate and reliable professional with over 20 years’ experience in the healthcare sector in Kenya. Strong background in client-facing service, supporting people to access health services, mentoring teams, and maintaining high standards of care and compliance. Seeking an entry-level Care Assistant / Support Worker role in Kent (Rochester, Ashford, Folkestone, Dover or Ramsgate) where I can use my people skills, reliability and genuine desire to help others. Fully committed to completing the Care Certificate and all required training. Happy to work flexible hours including evenings and weekends.
Overview
2
2
Languages
1
1
Certification
24
24
years of professional experience
Work History
Branch Manager, Senior Assistant Manager & Compliance Officer
National Health Insurance Fund (NHIF) / Social Health Authority
01.2003 - Current
- Mentored and motivated teams, improving performance and creating a supportive working environment
- Ensured accuracy, confidentiality, and compliance with health and quality systems (ISO), contributing to reliable service delivery
- Adapted quickly during COVID-19 to keep services running and support clients under difficult conditions
- Assisted vulnerable and underserved individuals in enrolling and navigating health services, fostering trust and respect in challenging circumstances
- Supported members of the public in accessing national health insurance and care schemes, ensuring clarity and understanding of available options
Education
PhD - Strategic Management
Kenyatta University
Kenya 01-2020
BA - Sociology
University of Nairobi
Kenya 01-2002
MBA - Strategic Management
Kenyatta University
Kenya Skills
- Excellent communication and interpersonal skills
- Empathy
- Patience
- Caring approach
- Teamwork
- Mentoring
- Reliability
- Integrity
- Strong work ethic
- Understanding of health standards
- Confidentiality
- Safeguarding principles
- Compliance
- Problem-solving under pressure
- Willingness to learn new skills
- Team building
- Compliance management
- Health service navigation
- Client interaction
Certification
- ISO 45001 Occupational Health & Safety certified
- Strong awareness of health and safety
Languages
Swahili
First Language
English (fluent)
Beginner
A1
Custom
References available on request
Personal Information
Available: Available immediately
Timeline
Branch Manager, Senior Assistant Manager & Compliance Officer
National Health Insurance Fund (NHIF) / Social Health Authority
01.2003 - Current
PhD - Strategic Management
Kenyatta University
BA - Sociology
University of Nairobi
MBA - Strategic Management
Kenyatta University