NINA MIEZAN
London,ENG
Summary
I am a diligent and well presented individual who embraces opportunities to learn new skills. With a mature outlook and a strong communication skills, I thrive in team environments. I always make sure I get the tasks assigned to me done in a professional and efficient manner, as evidenced by my work experience, which has also boosted my self- confidence. I am now seeking a role that will challenge me; where I can apply my existing skills, whilst continuing to develop professionally and further my knowledge.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist
Pitney Bowes
London
06.2021 - Current
- Customer account management / French market
- Collections agent / bills unpaid
- Billing and cancellation procedure
- Refund and management of clients bank accounts
- Coordination of collection and delivery of material to client
- Communication strategy to increase client satisfaction
- Technical support on machines
- Inbound, outbound and chat
Market research interviewer
CIF Research UK - Gap Cov 19 project 2020
London, United Kingdom
07.2020 - 12.2020
- Conducted comprehensive market research interviews for enhanced customer understanding via CATI for (B2C) .
- Speaking and making calls remotely
- Data entry
Life Insurance Administrative Coordinator
GIE AFER in partnership with AVIVA
Paris, France
01.2019 - 12.2019
- Processing 80% of outgoing payments including partial and full buybacks
- Withdrawals for non-residents
- Processing tax regulations (W-9, W-8, Fatca, IDD European, Compliances)
- Excel table to check insurer tax rates depending on the country of residence
- Handling underwriting insurance, working with and involving all relevant stakeholders
- Conducting weekly training sessions for new staff
Life Insurance escheat Administrative Coordinator
BNP PARIBAS Bank & Insurance
Nanterre, France
01.2017 - 10.2018
- Processing of escheat contracts and complex cases
- Research of beneficiaries or heirs and process payments
- Verification and validation of files
- Processing of particular cases such as Trust, Usufruct, Deposits and Consignments Fund (Treasury office)
- Liaising with relevant stakeholders
- Inbound calls, emails from existing clients for regular update
- Conducting weekly training sessions for new staff
Private health covers administrator
CHORUM
Paris, France
01.2016 - 10.2016
- Cheque collection and data entry
- Analyzing data from Excel spreadsheet relating to cheques entry
- Performing basic office tasks, such answering phone and processing mail
Life Insurance administrator Coordinator
AXA INSURANCE
Nanterre, France
03.2015 - 12.2015
- Search of beneficiaries or heirs and payment process
- Processing with CRM database
- Processing death certificate, Notarial deed, life insurance policies, IDD Regulations
- Excel spreadsheet provided to check taxes the beneficiary must to pay to receive funds
- National and International payment (bank transfer or cheques)
- Handling communication with insurance brokers, city council, solicitor, firm of undertakers, investigators and genealogists
Education
Bachelor’s degree - Language, Literature and Foreign Civilization – English
University Paris Nanterre La Défense
Paris, France 09.2015 - 08.2019
Writing English -
West End ESOL
01.2017 - 04.2017
Skills
- Administrative expertise
- Organizational skills
- Time management
- Contract analysis
- Problem-solving
- Teamwork and collaboration
- Critical thinking
- Salesforce CRM
- Technical proficiency
- Microsoft Office
- SAP
Languages
French
Native
English
Advanced
German
Beginner
STRENGTHS
💎 Fast and independent learner
💎 Flexibility and Adaptability
Timeline
Customer Service Specialist
Pitney Bowes
06.2021 - Current
Market research interviewer
CIF Research UK - Gap Cov 19 project 2020
07.2020 - 12.2020
Life Insurance Administrative Coordinator
GIE AFER in partnership with AVIVA
01.2019 - 12.2019
Life Insurance escheat Administrative Coordinator
BNP PARIBAS Bank & Insurance
01.2017 - 10.2018
Writing English -
West End ESOL
01.2017 - 04.2017
Private health covers administrator
CHORUM
01.2016 - 10.2016
Bachelor’s degree - Language, Literature and Foreign Civilization – English
University Paris Nanterre La Défense
09.2015 - 08.2019
Life Insurance administrator Coordinator
AXA INSURANCE
03.2015 - 12.2015
Similar Profiles
Brent SangsterBrent Sangster
Mail Sorter at Pitney BowesMail Sorter at Pitney Bowes
Mark WilliamsonMark Williamson
Sales Representative at Pitney BowesSales Representative at Pitney Bowes
Mike LincolnMike Lincoln
Account Representative at Pitney Bowes, IncAccount Representative at Pitney Bowes, Inc
Charles Hughes-SykesCharles Hughes-Sykes
Warehouse Packer at Pitney BowesWarehouse Packer at Pitney Bowes
Muhammed PanjwaniMuhammed Panjwani
Warehouse Supervisor at Unichem 2005 CompanyWarehouse Supervisor at Unichem 2005 Company