NINA MIEZAN
London,ENG
Summary
I am a diligent and well presented individual who embraces opportunities to learn new skills. With a mature outlook and a strong communication skills, I thrive in team environments. I always make sure I get the tasks assigned to me done in a professional and efficient manner, as evidenced by my work experience, which has also boosted my self- confidence. I am now seeking a role that will challenge me; where I can apply my existing skills, whilst continuing to develop professionally and further my knowledge.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Specialist
Pitney Bowes
London
2021.06 - Current
- Customer account management / French market
- Collections agent / bills unpaid
- Billing and cancellation procedure
- Refund and management of clients bank accounts
- Coordination of collection and delivery of material to client
- Communication strategy to increase client satisfaction
- Technical support on machines
- Inbound, outbound and chat
Market research interviewer
CIF Research UK - Gap Cov 19 project 2020
London, United Kingdom
2020.07 - 2020.12
- Conducted comprehensive market research interviews for enhanced customer understanding via CATI for (B2C) .
- Speaking and making calls remotely
- Data entry
Life Insurance Administrative Coordinator
GIE AFER in partnership with AVIVA
Paris, France
2019.01 - 2019.12
- Processing 80% of outgoing payments including partial and full buybacks
- Withdrawals for non-residents
- Processing tax regulations (W-9, W-8, Fatca, IDD European, Compliances)
- Excel table to check insurer tax rates depending on the country of residence
- Handling underwriting insurance, working with and involving all relevant stakeholders
- Conducting weekly training sessions for new staff
Life Insurance escheat Administrative Coordinator
BNP PARIBAS Bank & Insurance
Nanterre, France
2017.01 - 2018.10
- Processing of escheat contracts and complex cases
- Research of beneficiaries or heirs and process payments
- Verification and validation of files
- Processing of particular cases such as Trust, Usufruct, Deposits and Consignments Fund (Treasury office)
- Liaising with relevant stakeholders
- Inbound calls, emails from existing clients for regular update
- Conducting weekly training sessions for new staff
Private health covers administrator
CHORUM
Paris, France
2016.01 - 2016.10
- Cheque collection and data entry
- Analyzing data from Excel spreadsheet relating to cheques entry
- Performing basic office tasks, such answering phone and processing mail
Life Insurance administrator Coordinator
AXA INSURANCE
Nanterre, France
2015.03 - 2015.12
- Search of beneficiaries or heirs and payment process
- Processing with CRM database
- Processing death certificate, Notarial deed, life insurance policies, IDD Regulations
- Excel spreadsheet provided to check taxes the beneficiary must to pay to receive funds
- National and International payment (bank transfer or cheques)
- Handling communication with insurance brokers, city council, solicitor, firm of undertakers, investigators and genealogists
Education
Bachelor’s degree - Language, Literature and Foreign Civilization – English
University Paris Nanterre La Défense
Paris, France 2015.09 - 2019.08
Writing English -
West End ESOL
2017.01 - 2017.04
Skills
- Administrative expertise
- Organizational skills
- Time management
- Contract analysis
- Problem-solving
- Teamwork and collaboration
- Critical thinking
- Salesforce CRM
- Technical proficiency
- Microsoft Office
- SAP
Languages
French
Native
English
Advanced
German
Beginner
STRENGTHS
💎 Fast and independent learner
💎 Flexibility and Adaptability
Timeline
Customer Service Specialist
Pitney Bowes
2021.06 - Current
Market research interviewer
CIF Research UK - Gap Cov 19 project 2020
2020.07 - 2020.12
Life Insurance Administrative Coordinator
GIE AFER in partnership with AVIVA
2019.01 - 2019.12
Life Insurance escheat Administrative Coordinator
BNP PARIBAS Bank & Insurance
2017.01 - 2018.10
Writing English -
West End ESOL
2017.01 - 2017.04
Private health covers administrator
CHORUM
2016.01 - 2016.10
Bachelor’s degree - Language, Literature and Foreign Civilization – English
University Paris Nanterre La Défense
2015.09 - 2019.08
Life Insurance administrator Coordinator
AXA INSURANCE
2015.03 - 2015.12