Nina Marshall
Summary
Enthusiastic and adaptable customer service employee with experience across hospitality, retail, and recreational roles, including server, barista, activity instructor, and seasonal customer-facing positions. Strong communication and teamwork skills, with a proven ability to provide excellent customer service in fast-paced environments. Experienced in handling payments, managing multiple tasks efficiently, and maintaining high standards under pressure. Quick to learn new skills, highly organised, and committed to creating positive experiences for customers while contributing effectively to team success.
Overview
3
3
years of professional experience
Work History
Server
Gazette
London
2025.06 - 2025.08
- Delivered professional and attentive table service, ensuring a positive dining experience for guests.
- Took customer orders accurately and efficiently while maintaining excellent product knowledge of menu items and specials.
- Handled customer enquiries and requests promptly, providing exceptional customer service in a fast-paced environment.
- Processed cash and card payments accurately using point-of-sale systems.
- Worked collaboratively with kitchen and front-of-house staff to ensure smooth and efficient service.
- Managed multiple tables simultaneously while maintaining a high standard of service during busy periods.
- Maintained cleanliness and presentation standards throughout the restaurant in accordance with food hygiene regulations.
Activity Instructor
Activ camps
London
2024.04 - 2025.05
- Planned and delivered engaging sports, games, and group activities for children of varying ages and abilities.
- Supervised groups of children, ensuring their safety, wellbeing, and enjoyment throughout the day.
- Followed safeguarding, health and safety, and company procedures at all times.
- Managed behaviour issues calmly and professionally, maintaining a positive and inclusive environment.
- Communicated effectively with children, parents, and colleagues to provide a high-quality camp experience.
- Encouraged participation, teamwork, and confidence through engaging and inclusive activities.
- Worked collaboratively with fellow instructors to ensure the smooth running of daily camp operations.
Mall Elf
Great Grottos
London
2023.12 - 2023.12
- Processed cash and card payments at tills with confident accuracy.
- Greeted customers and delivered memorable experiences for children and families with Santa.
- Resolved customer inquiries quickly and created a welcoming atmosphere for visitors.
Barista
Stretched and Fired
London
2022.07 - 2022.10
- Operated and maintained coffee and espresso machines, ensuring optimal performance and hygiene standards.
- Prepared food and beverages, including pizzas and sandwiches, contributing to seamless service in a fast-paced team environment.
- Monitored stock levels and informed management when supplies required replenishment.
- Monitored stock levels and communicated supply needs to management, supporting uninterrupted service.
Education
Certificate of Higher Education - Sports Exercise and Health Sciences
University of Birmingham
Birmingham2026-01
Skills
- Customer service
- Cash handling
- Health and safety compliance
- Time mangement
- Teamwork
- Communication skills
- Problem resolution
- Calm under pressure
Languages
English
Proficient
C2
Dutch
Intermediate
B1
Hobbies and interests
- Playing and coaching netball, including serving as Inclusion Secretary at university. This experience helped me develop leadership, communication, teamwork, and organisational skills.
Timeline
Server
Gazette
2025.06 - 2025.08
Activity Instructor
Activ camps
2024.04 - 2025.05
Mall Elf
Great Grottos
2023.12 - 2023.12
Barista
Stretched and Fired
2022.07 - 2022.10
Certificate of Higher Education - Sports Exercise and Health Sciences
University of Birmingham