Nina Hartley
Swinton,South Yorkshire
Summary
I have worked for Empire Tapes for the past 13 years and in those 13 years I worked from a Sales Administrator to working myself up the company ladder to now being the Operations Manager.
I'm a keen and confident learner who is willing to adapt to different working environments. The time has now come for me take on a new challenge and widen my horizons with working with another company.
A little about me,
i have just bought my first home which i am fully renovating with my dad this is a major achievement for myself which i am very proud of. I very family orientated and have a great support system from my family. I own two dogs a Springer Spaniel and a Patterdale terrier and i spend a lot of my spare time out with them walking giving them the best life they can have. My hobbies include being a Rotherham United supporter which i attend all home games with my dad. i also like to do charity work when I can, last year i held a Macmillan coffee morning and I also walked 100 miles for breast cancer.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Operations manager
Empire Tapes Ltd
Rotherham, South Yorkshire
04.2012 - Current
- Optimised workflow procedures with strategic planning and team coordination.
- Reduced overhead costs through efficient resource allocation and budget management.
- Directed safety protocols implementation, created safer workplace conditions.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Delivered outstanding administrative support for smooth sales operations.
- Maintained effective communication between sales and other departments.
- Maintained sales documentation and customer records in company database.
- Responded to inbound customer email, telephone enquiries promptly.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
Education
GCSEs -
Swinton Comprehensive
Swinton, Rotherham 09.2001 - 05.2006
Skills
- Timekeeping
- Working within a team
- Attention to detail
- Organisation
- Working to a time frame
- Communicate effectively with different departments
- Logistics coordination
- Production Scheduling
- Professional telephone manner
- Microsoft Outlook
- Microsoft Word
- Operating system Datafile
Timeline
Operations manager
Empire Tapes Ltd
04.2012 - Current
GCSEs -
Swinton Comprehensive
09.2001 - 05.2006
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