Nina Flinders

• Scoped commercial kitchens for compliance, project management, facilities management
• Planned and managed resources and budget to support and deliver objectives increasing productivity by 25%.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Monitored health and safety measures for guaranteed compliance.
• Delivered KPI targets and improvements on consistent basis through excellent leadership.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Introduced new opportunities for team building and communication, resulting in better team performance.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.

• Managed serveral large unit, staff management 25 staff, compliance auditing
• Represented organisations at seminars, conferences and business events.
• Planned revenue generation strategies designed for growth with 12.5% increase in sales.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Monitored health and safety measures for guaranteed compliance.
• Maintained smooth-running business operations by delegating priorities to staff abilities.

• Taught professional chefs, training and development
• Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
• Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
• Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
• Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
• Set kitchen standards governing cooking procedures, garnishes and food presentation.
• Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
• Prepared meals from scratch using authentic, popular recipes to generate repeat business.
• Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
• Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
• Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.
• Enforced safe food-handling, preparation and storage protocols to reduce risk of food-borne illnesses.
• Minimised kitchen waste through effective recycling, composting and disposal systems.
• Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
• Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
• Directed kitchen workflow to meet high-volume needs in busy restaurant environment.
• Oversaw chefs, cooks and kitchen support staff to run smooth operation.
• Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.

• Managed catering operations, event management, staff management
• Empowered staff members to contribute to continuous improvement, quality and growth of company.
• Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
• Recruited and managed senior staff with focus on delivering clear results.
• Directed day-to-day work of 25 employees and motivated teams to exceed objectives.
• Implemented effective customer service procedures to encourage positive feedback.
• Tracked KPIs to drive profitability and target delivery.

• Facilities management, project works, team management, budgeting, stock controls increased SLAs by 98% to green.
• Oversaw daily operations and contract management for site teams.
• Handled official documents to maintain privacy, authenticity and accuracy.
• Negotiated new and existing provider contracts per agreed processes, meeting organisation priorities.
• Built and sustained strong professional relationships with key stakeholders.
• Responded to time-sensitive queries quickly for fast resolution.
• Understood and delivered contracts within agreed conditions and timeframes.
• Guaranteed site welfare conditions met HSE guidelines to promote compliance.
• Observed official policies and procedures to be fully compliant.
• Led and motivated multiple on-site teams to achieve project deliverables.
• Coached and mentored junior employees, delivering guidance and building strong, capable teams.
• Represented organisation in external negotiations with diverse set of customers.
• Managed and updated workload tracker to plan and monitor site activities.
• Reported on site costs and quality and quantity of project output.
• Placed and managed subcontractor orders based on project needs.
• Created legal documents and contracts for official use.
• Led teams in providing customer-focused, cost-effective, and efficient service to clientele.
• Drafted and negotiated third party sub-contracts to ensure appropriate legal backout, including service levels and monitoring, was in place.

• Managed seven P1 sites in south east region, supporting soft and hard service management improve SLAs & KPI production.
• Performed best practices and quality standards to comply with occupational health and safety procedures.
• Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Supervised full-time staff to comply with policies and guidelines.
• Responded to building emergencies and managed repairs within required timeframe.
• Planned and managed resources and budget to support and deliver objectives.
• Maintained daily operations through technical support for production and maintenance departments.

• Managed three national contracts for facilities management, operations management, staff management
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Led and coached team leaders to meet performance targets and deliver operational excellence.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints. Improved SLAs by 90%.
• Analysed financial data to track and achieve budget targets.
• Minimised discrepancies by effectively training employees on best practices, policies and procedures.

• Overseeing facilities management, maintenance, staff management, event management
• Managed multiple rental properties with outstanding planning and organisation.
• Managed customer relationships to achieve high satisfaction rate.
• Coordinated with maintenance for required repairs.
• Oversaw property maintenance, working with various tradesmen to complete repairs.
• Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
• Inspected properties regularly to verify good cleanliness standards and maintenance.
• Negotiated terms with tenants to achieve maximum client profit.
• Acted as main point of contact for tenants, contractors and third party agents.
• Resolved maintenance issues in line with relevant procedures.
• Obtained and maintained accurate financial records.
• Conducted routine inspections in line with proper procedures and within agreed timescales.
• Inspected rental properties before and after tenancies, appropriately handling bond payments.
• Organised remedial work and check-out reports for tenancy terminations.
• Held keys for various properties and remained on call to attend emergency situations.
• Estimated costs using working knowledge of current market trends.
• Dealt with letting issues and sought mutually-beneficial solutions for positive client and tenant satisfaction.

• Mobilized several large catering unit, managed purchase of equipment and staff
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Planned and managed resources and budget to support and deliver objectives.

• Managed large school catering offer, budgeting, staff management. Trained 1000 plus CAs across West Sussex in the pilot kitchen.

• Managed catering for 2000 people, staff management, budgeting

• Worked for various agencies and private clients organising relief chefs/ catering managers and event management.

• Managed a unit of 600 staff, full counter service and hospitality

• Managed catering for union investment bank, staff management, event coordination
• Managed two private boutique apartments above for use by VIP clients, arranging VIP guest requirements, dinning, events, transport, logistics, housekeeping.
• Managed high-performing teams to deliver quality customer service and stable profits.

• Managed catering for Channel 5, staff management, budgeting

• Worked as head chef and worked through the ranks to catering manager, managed various contracts.
• Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
• Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
• Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
• Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.

Art English Maths Biology Needlework

Pitmans typing course

• Achieved Designation
• Focus on fashion & Design
• Completed b-tec deploma Qualification

Deportment

• Coursework in fashion & Design textiles B-Tec

B-Tec 706/1 706/2 706/3

• Dissertation in catering management
• Proffessional cookery

Club Secretaries & managers Competition

Comprehensive ARAMARK Bookwork

Managing Health & safety Introduction to company HR policies Managing Food Safety Financial & Commercial Awareness Introduction to company IT &Systems Safe Handling & use of Chemical Cleaning Products