Nimra Nasur
Summary
Hard-working and dependable individual with excellent communication and interpersonal skills. Experienced in customer-facing and administrative environments, with a strong ability to manage tasks effectively, solve problems and work well within a team. Adaptable, organised and committed to delivering high standards in all areas of work.
Overview
6
6
years of professional experience
Work History
Administrative Assistant (Bank)
University Hospitals of North Midlands NHS Trust
Stoke-On-Trent
03.2025 - 03.2026
- Worked flexibly across departments, adapting quickly to different teams and procedures.
- Secured data by following confidentiality procedures.
- Maintained confidentiality when handling sensitive patient and organisational information.
Urgent Care Coordinator
Staffordshire Doctors Urgent Care
Stoke-On-Trent
10.2024 - 09.2025
- Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
- Created precise, detailed data records, capturing all relevant information for reliable reference.
- Managed inbound calls in a high-volume environment, efficiently handling customer queries and concerns.
Casual Exam Invigilator
Discovery Academy
Stoke-On-Trent
01.2025 - 03.2025
- Ensured students abided by rules of the examination hall and practised correct exam conditions.
- Supervised students throughout the examination to deter cheating.
- Provided clear instructions to candidates on exam procedures, promoting an equitable testing environment.
Retail Assistant
Primark
Stoke-On-Trent
09.2023 - 09.2024
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Facilitated a clean and safe shopping environment by adhering to health and safety regulations.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
Sales Assistant
WHSmith
Stoke-On-Trent
09.2022 - 09.2023
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Collaborated with team members to achieve sales targets and contribute to store success.
Receptionist
Waterworld Leisure Ltd
Stoke-On-Trent
01.2022 - 10.2022
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
Teacher - Work Experience
Busybugs Nursery
Stoke-On-Trent
01.2020 - 02.2020
- Counselled students working through educational, personal and behavioural problems.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Encouraged students to persevere with difficult tasks to prepare for later learning.
Education
Law LLB (Hons)
University of Keele
Law LLB (Hons)01-2027
A-Levels -
St Joseph's College
Trent Vale, Stoke-On-Trent01-2024
GCSEs -
Thistley Hough Academy
Penkhull, Stoke-On-Trent 01-2022
Skills
- Data entry
- Microsoft Office
- Email handling efficiency
- Reception management
- Time management
- Attention to detail
- Patient coordination
- Precision under pressure
- Communication
- Interpersonal skills
- Conflict resolution
- Typing speed and accuracy
Languages
English
First Language
Urdu
Proficient
C2
Punjabi
Proficient
C2
Hindi
Advanced
C1
Timeline
Administrative Assistant (Bank)
University Hospitals of North Midlands NHS Trust
03.2025 - 03.2026
Casual Exam Invigilator
Discovery Academy
01.2025 - 03.2025
Urgent Care Coordinator
Staffordshire Doctors Urgent Care
10.2024 - 09.2025
Retail Assistant
Primark
09.2023 - 09.2024
Sales Assistant
WHSmith
09.2022 - 09.2023
Receptionist
Waterworld Leisure Ltd
01.2022 - 10.2022
Teacher - Work Experience
Busybugs Nursery
01.2020 - 02.2020
Law LLB (Hons)
University of Keele
A-Levels -
St Joseph's College
GCSEs -
Thistley Hough Academy