Nimota Oluwakemi agaba
Customer Service Advisors
Basildon,Essex
Summary
Accomplished Customer Service Representative of 3 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues, and winning customer loyalty.
Overview
3
3
years of professional experience
Work history
Customer Service Representative
Luxebabyco
09.2020 - 07.2023
- Responded to customer queries promptly and professionally through various channels, including phone, email, and messaging apps
- Processed orders efficiently, ensuring accurate information and providing timely customer updates on their order status
- Collaborated closely with suppliers to ensure the production and shipment of high-quality dresses, meeting customer expectations
- Managed the tracking and shipping information, promptly communicating details to customers, enhancing transparency and satisfaction
- Demonstrated exceptional problem-solving skills, resolving customer inquiries promptly to prevent chargebacks and negative experiences
- Maintained a high level of product knowledge to address customer concerns accurately and effectively
- Adapted to peak seasons by efficiently managing high call and inquiry volumes, consistently delivering exceptional service.
- Worked effectively in fast-paced environments.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bcs - Accounting
Lagos State University
2014
Skills
- Proficient in answering customer inquiries via phone, email, and messaging apps
- Effective communication with suppliers to ensure product quality and timely shipping
- Expertise in resolving customer inquiries promptly and preventing chargebacks
- Exceptional problem-solving and conflict-resolution skills
- Adaptability to high-demand workloads and schedules
- Telesales techniques
- Sales inquiry handling
- Inventory control
- Order processing
- Customer service expert
- Written and verbal communication skills
- Administrative support
- Customer loyalty building
Accomplishments
- Achieved a 98% customer satisfaction rating through swift query resolution and proactive communication
- Processed and ensured the successful shipment of over 1500 orders within strict timelines
- Received commendations for effectively addressing challenging customer inquiries and enhancing brand loyalty.
Languages
English
Fluent
Timeline
Customer Service Representative
Luxebabyco
09.2020 - 07.2023
Bcs - Accounting
Lagos State University
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