Summary
Overview
Work history
Education
Skills
Timeline
Generic

NIMISHA JOY

Stratford,UK

Summary

Detail-oriented and proactive operations associate with experience in customer service, financial processes, and business coordination. Skilled in managing fast-paced environments, ensuring team efficiency, and delivering high customer satisfaction. Background in financial auditing, VAT returns, and petty cash management. Currently pursuing MSc in Economics, Banking, and Finance at Coventry University London. Seeking an operations or finance-related role to contribute to business excellence and growth.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Associate - Operations & Managing Client Relations

JD Wetherspoons
Stratford, UK
05.2023 - 07.2025
  • Delivering exceptional customer service, elevating satisfaction scores through proactive problem-solving.
  • Managing fast-paced operations, ensuring team productivity and operational efficiency under pressure.
  • Coordinating with team members to achieve business targets and operational goals.

Freelance Tax Return Consultant

Freelance
Kottayam
08.2021 - 10.2022
  • Developed expertise in industry trends and improvements in financial processes.
  • Identified client issues, provided tailored financial solutions, and ensured compliance.
  • Managed over 50 customer interactions daily while maintaining high service standards.

Accounts Assistant

Ponnu and Sussans Chartered Accountants
Kottayam
09.2021 - 09.2022
  • Reconciled profit and loss statements and managed balance sheets for financial accuracy.
  • Managed purchase ledger, performed payment runs, and handled invoice coding.
  • Improved workflow efficiency and increased financial accuracy through detailed record-keeping.

Education

MSc - Economics, Banking, and Finance

Coventry University London
London
01.2023 - 01.2024

Bachelor of Economics - Economics and Statistics

St. Dominic's College
Kottayam, Kerala
06.2018 - 05.2021

Skills

  • Customer Service & Client Relations
  • Financial Auditing & VAT Returns
  • Petty Cash Reporting & Budget Monitoring
  • Stock Management & Licensing Law Compliance
  • Food & Beverage Operations
  • Team Coordination & Communication
  • Draft System Use & Local Beer Knowledge
  • Proficiency in Microsoft Office Suite

Timeline

Associate - Operations & Managing Client Relations

JD Wetherspoons
05.2023 - 07.2025

MSc - Economics, Banking, and Finance

Coventry University London
01.2023 - 01.2024

Accounts Assistant

Ponnu and Sussans Chartered Accountants
09.2021 - 09.2022

Freelance Tax Return Consultant

Freelance
08.2021 - 10.2022

Bachelor of Economics - Economics and Statistics

St. Dominic's College
06.2018 - 05.2021

Similar Profiles

Create profile
NIMISHA JOY