Summary
Overview
Work history
Education
Skills
Certification
Languages
Hobbies and Interests
Accomplishments
Timeline
Generic
Nimfia Sharma

Nimfia Sharma

New Delhi,India

Summary

A highly skilled professional with a strong background in communication excellence, proactive initiative taking, and technical proficiency. Demonstrates exceptional compliance awareness and excels in customer relationship building. Adept at task prioritisation, service orientation, and staff mentoring. Proven ability in staff management and process improvement techniques. Known for resilience under pressure and a commitment to continuous improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Assistant Manager - Front Desk

IHCL - Taj Palace
New Delhi, India
01.2025 - 09.2025
  • Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment for employees.
  • Ensuring effective leadership, and efficient profitable operations.
  • Communicating standards of operational excellence to ensure the smooth running of area whilst on shift.
  • Managed daily operations of front desk ensuring seamless guest experiences.
  • Collaborated with other departments to ensure cohesive service delivery.

Front office executive

IHCL - Taj Palace
New Delhi, India
01.2024 - 01.2025
  • Managing a new role in capital's palace with an inventory of 403 rooms.
  • Streamlining front desk operations by implementing efficient check – in and check out procedures.
  • Coordinating with housekeeping staff to ensure timely room allocations, turnovers resulting in improved guest experience.
  • Developing rapport with repeat guests, providing personalized service that fostered loyalty to the establishment.

Front office executive

IHCL - Taj Lake Palace
Udaipur
02.2023 - 01.2024
  • Took responsibility of a lobby manager and managed associates by closing shifts in time.
  • Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities.
  • Provided exceptional service and assistance to guests upon check – in and check – outs.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.

Guest service associate

IHCL - Taj Lake Palace
Udaipur
01.2021 - 02.2023
  • Served as main point of contact for VIP guests and kept all the departments briefed on individual requirements.
  • Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities.
  • Single handily managed the concierge.
  • Performed cashier responsibilities actively and took part in billing processes of large events (weddings and conferences).

Education

Bachelor of science - Bachelor of science

Chandigarh university

Skills

  • Communication excellence
  • Proactive initiative taker
  • Technical proficiency
  • Compliance awareness
  • Customer relationship building
  • Task prioritisation
  • Service orientation
  • Staff mentoring
  • Excellent communication
  • Staff management
  • Process improvement techniques
  • Initiative taking
  • Resilience under pressure

Certification

  • Successfully completed the butler's training program conducted at Taj hotels and organized by the Heilbron hospitality school.

Languages

English
Hindi

Hobbies and Interests

Dramatics: Been for various IPSC's representing my school for dramatics., Dancing: Been for various IPSC's representing my school for dancing., Sports: Been for inter-school competitions for football championships.

Accomplishments

  • Received accolades from positive guest reviews across multiple channels.

Timeline

Assistant Manager - Front Desk

IHCL - Taj Palace
01.2025 - 09.2025

Front office executive

IHCL - Taj Palace
01.2024 - 01.2025

Front office executive

IHCL - Taj Lake Palace
02.2023 - 01.2024

Guest service associate

IHCL - Taj Lake Palace
01.2021 - 02.2023

Bachelor of science - Bachelor of science

Chandigarh university

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Nimfia Sharma