Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

NIMESH MEPANI

London

Summary

Detail-oriented Service Desk Technician with expertise in IT support, troubleshooting, and system administration. Skilled in resolving technical issues efficiently while maintaining strong communication and customer service. A proactive team player who thrives in fast-paced environments and is committed to enhancing IT operations through problem-solving and collaboration.

Overview

13
13
years of professional experience

Work History

Service Desk Technician

Sona IT
London
07.2023 - 03.2025
  • Provided IT support for multiple companies, resolving system issues
  • Managed and maintained IT infrastructure, including hardware and networks
  • Responded to customer queries, ensuring smooth IT operations
  • Integrated platforms for seamless data use between various systems
  • Documented repairs in Halo and Zendesk
  • Handled sensitive data responsibly whilst adhering strictly to privacy regulations.
  • Maintained a comprehensive knowledge of software applications, enabling efficient problem-solving.
  • Resolved complex technical issues with meticulous troubleshooting techniques.
  • Trained junior staff members, raising the overall standard of service provision.

Project Coordinator

Higgins Partnership
10.2022 - 07.2023
  • Oversaw both mechanical and electrical technical aspects of projects
  • Managed technical document control through online portals
  • Led a team of draftsmen, ensuring project designs were on time and up to date for site installation

Design Coordinator

Vekactrix
06.2022 - 10.2022
  • Lead design development for technical systems
  • Maintained document control for several projects


Various Roles

Mepani Electrical
12.2011 - 06.2022
  • Managed specialist installations and programming
  • Designed test rigs for home automation and complex installations
  • Completed Projects range from high spec mansions, hotels, blocks of flats, and office blocks to domestic dwellings.


Education

BEng (Hons) - Electronics and Electrical Enginerring

Loughborough University
04.2001 - /2011

Skills

  • in the office full time option of working 1 day a week from home
  • Project Management
  • Technical Support & Troubleshooting
  • Communication & Leadership
  • Team Collaboration & Negotiation
  • Microsoft Office & IT Systems
  • Hardware Diagnosis & Application Support
  • Cloud Platforms (Microsoft Azure)/ Mosyle
  • VoIP System Configuration


  • Halo / Zendesk documenting software


Affiliations

  • • Cricket enthusiast
  • • Cooking and experimenting with vegetarian meals
  • • Traveling and exploring new cultures

References

References available upon request.

Timeline

Service Desk Technician

Sona IT
07.2023 - 03.2025

Project Coordinator

Higgins Partnership
10.2022 - 07.2023

Design Coordinator

Vekactrix
06.2022 - 10.2022

Various Roles

Mepani Electrical
12.2011 - 06.2022

BEng (Hons) - Electronics and Electrical Enginerring

Loughborough University
04.2001 - /2011

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NIMESH MEPANI