Summary
Overview
Work history
Education
Skills
Timeline
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Nimai Soni

Nimai Soni

Syston,Leicestershire

Summary

Highly motivated and commercially astute professional with over 5 years of experience in B2B sales, account management, and customer service, including direct experience within E.ON Next. Currently an Expert in Business New Connections at E.ON Next, demonstrating a strong commitment to exceptional end-to-end customer service and fostering key business relationships. Proven ability to maximise sales opportunities, solve complex problems, and manage diverse portfolios. Passionate about contributing to a sustainable future and eager to leverage internal knowledge and commercial acumen to excel as a TPI Account Manager within E.ON Next.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

New Connections (Expert)

EON Next
Syston, Leicestershire
04.2022 - 08.2025
  • Serve as key contact point for Business New Connection queries, sales, and end-to-end customer service, ensuring seamless on-boarding and initial customer experience.
  • Proactively engage with customers via phone and email to provide effective solutions to wide range of queries, taking full ownership and accountability for resolutions.
  • Build and grow relationships with internal and external industry stakeholders, highlighting inefficiencies and contributing to process improvements.
  • Regularly navigate challenging and complex customer situations, demonstrating empathy and problem-solving skills to ensure customer satisfaction.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Utilise initiative and thrive in fast-paced environment to address new problems daily, contributing to culture of continuous learning and improvement.
  • Take ownership of customer needs throughout their journey, ensuring promises are followed through and high service standards are maintained.
  • Contribute to E.ON Next's mission of creating sustainable future by providing exceptional service and supporting new energy connections.

Business Account Manager

Utility Market Watch
Leicester
05.2021 - 04.2022
  • Main responsibilities include serving as a liaison between companies and suppliers, whilst also addressing customer needs and concerns as quickly and effectively. Maximising sales opportunities and customer experiences using a combination of consultative selling, strong account management and new customer acquisition.
  • Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise.
  • Negotiating and closing business contracts with existing and new clients.
  • Delivering sales pitch to prospective clients.
  • Contributing information to sales strategies by assessing current product results and monitoring competitive products.
  • Raising client's business concerns and needs to the company's management.
  • Building and maintaining a positive relationship with clients.
  • Ensuring sales targets are being met whilst also creating own personal targets.
  • Keeping up to date with current trends in the market.
  • Reassuring and managing client's business accounts whilst going through a global pandemic and a national energy crisis.
  • Being efficient and confident with Microsoft Word, Excel and CRM.
  • Following strict data protection and GDPR rules whilst working with highly sensitive data.
  • Managed a diverse portfolio of accounts, resulting in increased client retention rates.
  • Facilitated successful contract negotiations with key stakeholders.
  • Secured client loyalty by delivering personalised service and prompt solutions to issues.

Sales/Operations Manager

Everlast Fitness Club
Leicester
08.2018 - 05.2021
  • Main responsibilities included delivering exceptional customer service skills whilst working in a fast-paced environment. Managing a team as well as my own department ensuring team members are trained in every aspect of delivering at a high standard of sales. Making sure targets and goals are achieved for each month and providing extra training if needed.
  • Working with team and management ensuring sales targets are being met and exceeded on a regular basis.
  • Working under pressure in a high fast-paced environment.
  • Responsible for supporting the general manager with all aspects of the business both commercially and operationally.
  • Accountable for all club targets and KPI's.
  • Dealing with complaints and handling them in a timely manner whilst ensuring they are met with a high standard of customer service and satisfaction.
  • Brand ambassador, creating a safe, friendly, productive, and enjoyable club environment for its members, prospects, guests, and team.
  • Effectively managed all health and safety policies and procedures (COSHH and risk assessments ETC).
  • Deputise for the General Manager in their absence, influencing all key areas of the business.
  • Assisted General Manager with full compliance of all company policies and procedures.

Education

A levels - Sport and Exercise Science

Featherstone Sixth Form
London
09.2009 - 07.2011

GCSE'S - Grade A-C including Maths and English

Featherstone High School
London
09.2004 - 07.2009

Skills


  • Client Relationship Management
  • Portfolio Growth & Management
  • Strategic Relationship Building
  • Data Protection (GDPR)
  • MS Applications
  • CRM Systems


Timeline

New Connections (Expert)

EON Next
04.2022 - 08.2025

Business Account Manager

Utility Market Watch
05.2021 - 04.2022

Sales/Operations Manager

Everlast Fitness Club
08.2018 - 05.2021

A levels - Sport and Exercise Science

Featherstone Sixth Form
09.2009 - 07.2011

GCSE'S - Grade A-C including Maths and English

Featherstone High School
09.2004 - 07.2009

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