Summary
Overview
Work History
Education
Skills
Certification
Languages
Professional Development
Golf, Ice hockey, fly fishing, dancing
Timeline
OperationsManager

Nils Lugner

Northwich,CHW

Summary

I am a customer centric, multilingual, entrepreneurial, strategic thinker and analytical professional with extensive experience in directing precise sales processes and fostering global partnerships to drive business growth in competitive markets. Proven track record in managing customer accounts, negotiating contracts, and implementing robust strategies to optimize sales and revenue. Highly skilled in full lifecycle project management, Salesforce SFDC, 360 CRM pipeline management, SaaS, and cloud-based software solutions, with a focus on support services for clients in UK, EMEA and cross-platform mobile business solutions. Adept at leveraging the latest technology innovations, establishing and executing IT/ERP infrastructure, and devising financial accounts and Epos systems. Expertise in consultative value selling techniques, meeting customer demands, and achieving high levels of satisfaction. Strong ability to spearhead staff development programs, build and mentor high-performing teams, and attain organizational goals. Possesses exceptional interpersonal, problem-solving, time management, and networking skills. Professional with deep expertise in business development. Known for driving strategic growth and forging strong client relationships. Strong focus on team collaboration, adaptability, and achieving results. Expertise includes market analysis, client acquisition, and innovative problem-solving. Valued for reliability, flexibility, and high standards in delivering impactful outcomes. Innovative [Desired Position] with background in driving new business initiatives. Demonstrated success in identifying market opportunities and nurturing client relationships. Leveraged strategic planning and negotiation skills to foster growth and achieve targets. Experienced with identifying market opportunities and developing strategic plans. Utilizes negotiation skills to build and maintain client relationships. Knowledge of fostering business growth and achieving sales targets. Focused Business Development Representative adept at proposal development, market research and documentation. Enthusiastic people person with methodical but flexible approach. Versatile Business Development Associate highly effective at generating leads, developing pipelines, and closing sales. Offering [Number]+ years of identifying new revenue streams and potential clients to meet growth objectives. Thrives on challenge and competition. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

13
13
years of professional experience
6
6
Certification

Work History

New Business Development Consultant

Self-Employed
01.2012 - 07.2014
  • Develop and implement strategies to attract new clients, from lead generation to closing deals
  • Build and maintain strong relationships with prospective clients, understanding their needs, and presenting tailored solutions that align with their business goals
  • Identify and cultivate strategic partnerships and alliances that can enhance business development efforts
  • Collaborate with cross-functional teams, including marketing, product development, and sales, to align partnership strategies with overall business objectives
  • Conduct thorough market research to identify emerging trends, potential clients, and new business opportunities
  • Analyze competitive landscapes and industry developments to strategically target high-growth areas and sectors

Senior Account Manager

ServiceSource Inc
09.2021 - 08.2024
  • Develop and maintain strong, long-term relationships with key clients, serving as the primary point of contact and ensuring their satisfaction through regular communication, problem-solving, and value delivery
  • Strategize and execute account plans to drive revenue growth, identify upselling and cross-selling opportunities, and achieve or exceed sales targets
  • Collaborate with clients to align solutions with their business goals
  • Monitor account performance metrics, analyze client data, and generate regular reports to track progress, identify trends, and provide actionable insights to clients and internal stakeholders
  • Lead contract negotiations with clients, ensuring terms are favorable and compliant with company policies
  • Manage contract renewals and ensure all agreements are up-to-date and accurately reflect the scope of work and deliverables
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Sold new products and services and developed new accounts to maximize revenue potential.

Vice President of Sales EMEA

Evident Proof Ltd.
01.2019 - 07.2020
  • Identify and capitalize on new business opportunities within the EMEA region
  • Drive market expansion initiatives by developing relationships with key stakeholders, exploring strategic partnerships, and adapting the sales approach to diverse regional markets
  • Develop and implement the overall sales strategy for the EMEA region, aligning with global corporate objectives
  • Lead the sales team in achieving revenue targets, market share growth, and customer acquisition across multiple countries and industries
  • Lead, mentor, and inspire a high-performing sales team across multiple geographies
  • Foster a culture of continuous improvement, set clear performance expectations, and provide ongoing coaching and professional development to ensure the team's success
  • Build and maintain strong relationships with key customers and partners in the EMEA region
  • Act as an executive sponsor for major accounts, ensuring that client needs are met, and that customer satisfaction and loyalty are consistently high
  • Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
  • Fostered performance development of staff through ongoing coaching and mentoring on best practices.
  • Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
  • Improved profitability by optimizing pricing strategies and cost controls.
  • Identified new business opportunities through comprehensive market analysis and trend forecasting.
  • Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
  • Directed trade show participation efforts for maximum exposure and lead generation.
  • Secured key accounts with targeted presentations, strengthening brand reputation amongst industry leaders.
  • Implemented data-driven decision-making processes, enabling informed strategic choices that positively impacted the bottom line.
  • Spearheaded expansion into new territories, establishing a strong presence in untapped markets.
  • Developed tailored solutions for clients, increasing customer retention rates.
  • Utilized advanced analytics to assess performance metrics and refine sales tactics accordingly.
  • Led a high-performing sales team, providing coaching, mentoring, and performance management.
  • Boosted profitability [Number]% by developing [Number]-person leadership team, communicating expectations, and leveraging company's resources.

Cloud/SaaS Sr. Consulting Sales Account Manager

Oracle
01.2013 - 12.2017
  • Develop and execute comprehensive sales strategies tailored to key accounts, focusing on cloud and SaaS solutions
  • Align with client business goals to identify opportunities for digital transformation and drive the adoption of cloud-based services
  • Collaborate with technical and consulting teams to design customized cloud and SaaS solutions that address specific client needs
  • Lead the development of proposals, including pricing, scope of work, and implementation plans, ensuring alignment with client objectives
  • Manage and grow a robust sales pipeline, tracking opportunities from initial contact through to contract negotiation and closing
  • Provide accurate sales forecasts and regularly update management on account progress and revenue projections
  • Stay informed about the latest trends and developments in the cloud and SaaS industry
  • Conduct competitive analysis to differentiate offerings, anticipate market shifts, and provide clients with the most innovative and relevant solutions
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Participated in ongoing professional development activities to stay current on industry trends and best practices.
  • Consistently exceeded quotas by leveraging an extensive network of contacts within target industries.
  • Created sales contacts with on- and off-premise accounts.
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Implemented effective sales strategies to expand market share within the assigned territory.
  • Increased sales revenue by identifying and pursuing new business opportunities.

Sales Executive/Manager

InSync Software
07.2012 - 07.2013
  • Build and maintain strong relationships with new and existing clients, ensuring a high level of customer satisfaction
  • Regularly engage with clients to understand their needs, provide solutions, and drive long-term business growth
  • Develop and implement effective sales strategies to meet and exceed revenue targets
  • Identify market opportunities, generate leads, and convert prospects into clients through a consultative sales approach
  • Monitor market trends, competitor activities, and customer feedback to adjust sales strategies accordingly
  • Provide insights into the marketing and product teams to ensure offerings are competitive and aligned with market demands
  • Track and analyze sales performance metrics, generate detailed reports, and provide accurate sales forecasts
  • Present findings to senior management, offering insights and recommendations to improve sales outcomes and drive business growth
  • Organized regular training sessions to ensure a knowledgeable and motivated sales team.
  • Mentored junior sales executives, contributing to their professional growth and success within the company.
  • Participated in trade shows as a representative of the company, generating valuable leads for future business opportunities.
  • Developed strong client relationships for increased customer loyalty and repeat business.
  • Exceeded quarterly sales targets consistently with effective lead generation and follow-up practices.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Education

International Business/Trade/Commerce - International Business And Marketing Economy

IHM Business School
05-1990

GCSE - Business/Commerce, General

Sollefteå Gymnasium/College GB School
Solleftea, Sweden
06-1989

Skills

  • Revenue Optimization
  • Contract Negotiation
  • Bid Writing
  • RFI's & RFP's Experience
  • Solution Selling
  • Customer Service
  • Satisfaction & Retention
  • Market Research & Analysis
  • Key Account Management
  • Business Development
  • Project Planning & Success - Agile
  • MEDDICPICC & Sandler Methodology
  • Microsoft Dynamics365
  • Salesforce CRM
  • Sage 50200
  • Sage 500
  • Sage x3
  • Infor
  • Continuous Process Improvement
  • Client Relationship Building
  • Team Building & Training
  • Cloud & SaaS Sales Management
  • Strategic Planning & Execution
  • Excellent negotiation skills
  • CRM Management
  • Client acquisition
  • Relationship Management
  • Data Analytics
  • Proposal Writing
  • Product Knowledge
  • Analytical Thinking
  • Team building
  • Self Motivation
  • Task Prioritization
  • Client Relationship Management
  • Professionalism
  • Interpersonal Communication
  • Strategic Planning
  • Time management abilities
  • Continuous Improvement
  • Risk Assessment
  • Goal Setting
  • Project Management
  • Problem-solving aptitude
  • Forecasting
  • Stakeholder Relations
  • Business Process Mapping
  • Vendor Management
  • Business Intelligence
  • Regulatory Compliance

Certification

  • Udemy Certificate Microsoft Office and Dynamics 365 Expert, Salesforce CRM
  • MEDDIC & SANDLER CERTIFIED
  • Udemy Certificate IoT and Certified Aws Solution Architect – Associate
  • Ivan on Tech Academy Certification, Blockchain
  • Microsoft Office Specialist (MOS) Certification

Languages

English
Swedish
Norwegian
Spanish
Elementary (A2)
Danish
Beginner (A1)

Professional Development

  • Oracle Foundation Training
  • Sandler Advanced Prospecting
  • Crypto for Beginners
  • JavaScript Programming
  • Blockchain & Bitcoin 101
  • Blockchain Business Masterclass
  • Ethereum 101
  • Ethereum Smart-Contract Programming
  • Ethereum Smart-Contract Security
  • Algorithmic Trading and Analysis
  • DEFI 101
  • DEFI201
  • FINTECH101

Golf, Ice hockey, fly fishing, dancing

Passionate golf player on Weekends, Love to flyfishing when I'm in the cottage in Lapland and contemplate whilst doing it, very relaxing. I enjoy Latin American dancing when possible.

Timeline

Senior Account Manager

ServiceSource Inc
09.2021 - 08.2024

Vice President of Sales EMEA

Evident Proof Ltd.
01.2019 - 07.2020

Cloud/SaaS Sr. Consulting Sales Account Manager

Oracle
01.2013 - 12.2017

Sales Executive/Manager

InSync Software
07.2012 - 07.2013

New Business Development Consultant

Self-Employed
01.2012 - 07.2014

International Business/Trade/Commerce - International Business And Marketing Economy

IHM Business School

GCSE - Business/Commerce, General

Sollefteå Gymnasium/College GB School
Nils Lugner